Field Service Engineer
Location:
Bogotá, DC, CO
Requisition ID:
8318
Company:
Epson Colombia Ltda
Long Description
Principal Accountabilities
In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:
- Develop and deliver technical courses to: Service Centers, Distributors and Wholesalers, according to their needs and agreements existing with them.
- Provide advanced technical support on-site or telephone to external and internal customers by providing pre and post sales support.
- To solve complex problems related to applications, profiles, operating systems, etc.
- Equipment demonstrations fairs training, and in response to requirements of sales managers, product managers, sales managers and managers of advertising imagery.
- Fixed several cases in a timely manner, keeping stakeholders informed of the status of the solution.
- Define specifications and functional requirements and non-functional for the development of solutions based on a request from internal or external customer.
- Implement and test solutions Firmware, Hardware and Software
- Preparation of test manuals, installation and diagnostic validation or project being carried out.
Minimum Experience Requirements
B - Requires some specialist or admin experience (2- 5 years)
Education
D - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).
Job Segment:
Testing, Field Engineer, Maintenance, Firmware, Advertising, Technology, Engineering, Manufacturing, Marketing