Sales Support Analyst

Long Description

Principal Accountabilities:
In addition to the following Epson's policies and procedures, Principal accountabilities include, but are not limited to:

• Customer order management — Full processing from order receipt to delivery, including exception handling and coordination with Sales, Credit, and Logistics.
• ZOODI maintenance — Daily resolution of order exceptions, follow-up on special instructions, and coordination with warehouses.
• Special pricing processing — Creation and audit of BIDs for specific regions (NOLA, Brazil).
• Special order management — Includes demos, employee sales, no‑charge orders, intercompany transactions, software, rentals, and credit/debit notes.
• Returns processing (RMA) — Coordination with Logistics for pickup and receipt of returned products.
• Backorder management — Product allocation, coordination with Inventory Planning, and release of orders according to schedule.
• Customer service — Timely response to emails and calls, delivery of requested reports, and portal configuration.
• Account management — Investigation and issuance of credit and debit notes.
• Epson Partner Portal support — Training, troubleshooting, and assistance with tax-related topics (Brazil).
• Internal relationship management — Collaboration with other departments to meet objectives and ensure accurate deliveries.

Main Requirements 

• 2+ years of experience in sales support.
• Bachelor’s degree in Business Administration, Accounting, or Finance.
• Intermediate–advanced Excel knowledge.
• Basic SAP knowledge (Distribution Requirement Planning).
• Basic Power BI knowledge (preferred).
• Intermediate English (preferred).
• Strong communication and collaborative skills.