Sr. Field Service Technician

Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

• Make studies of equipment pre-installing. 
• Support at service & support level, in pre-sale to the Sales and Marketing areas.
• Support at service & support level, in post-sale to the area of immediate service, Support on Site and Phone Support.
• Gather and register all the necessary information on the installed equipment. Make or participate actively in the product training.
• Receive, search and respond to tech consults and of high or medium level of the assigned lines originated by final clients, distributors, wholesalers, ASC´s and subsidiaries in charge.
• Make training's of assembly, repair, disassembly, calibration, and tests of the assigned product lines.
• Report anomalies found in the operation of the products in charge, which are not reported in technical information nor in tech manuals.
• Suggest to his immediate superior a spares inventory of the assigned equipment.
• Test and demonstrate to Epson personnel the new equipment knowing, installing, and operating them before their launching in the country. 
• Equipment demonstration, testing of demo units, and events.

Principal Requirements

• Experience working in printer repair.
• Completion of program at a community college, technical or commercial school or equivalent experience
• Intermidate English (Desirable)