Jr. Sales Support Analyst

Long Description

Principal Accountabilities

• Customer Order Management: Full processing from order receipt to delivery, including exception resolution and coordination with sales, credit, and logistics.
• ZOODI Maintenance: Daily resolution of order exceptions, tracking of special instructions, and coordination with warehouses.
• Special Pricing Processing: Creation and auditing of BIDs for specific regions (NOLA, Brazil).
• Special Order Management: Includes demos, employee sales, no-charge orders, intercompany transactions, software, rentals, and credit/debit notes.
• Returns Processing (RMA): Coordination with logistics for the collection and receipt of returned products.
• Backorder Management: Product allocation, coordination with inventory planning, and order release according to schedule.
• Customer Service: Timely response to emails and calls, delivery of requested reports, and portal configuration.
• Account Management: Investigation and issuance of credit and debit notes.
• Support for Epson Partner Portal Clients: Training, troubleshooting, and assistance with tax matters (Brazil).
• Internal Relationship Management: Collaboration with other departments to meet objectives and ensure accurate deliveries.

Main Requirements

• • 2+ years of experience in sales support.
  • Degree in business administration, accounting, or finance.
  • Intermediate to advanced Excel knowledge.
  • Basic knowledge of SAP (Distribution Requirement Planning).
  • Basic knowledge of Power BI (preferred).
  • Intermediate English (preferred).
  • Strong communication and teamwork skills