Assistant Manager, Technical Operations (Depot, 1st Shift)

External Job Description

Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics.

Employee Benefits

We offer an outstanding benefits package, including:

• Comprehensive medical, dental, vision, and prescription drug coverage effective Day 1
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
• Bonus program for all employees
• Financial security plans including a 401K plan with company matching and a retirement plan
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

• Establishes and maintains performance and quality standards for the technical operations group.
• Supervises, directs, and coordinates the efforts of technicians and reports failures.
• Leads the technicians to ensure efficient processes.
• Achieves or exceeds planned production output.
• Ensures that team focuses on exceeding customer expectations in all aspects of the Depot operations.
• Coordinates staff movement and training schedules in order to ensure that the Depot is properly staffed to achieve operational goals.
• Establishes and maintains a regular presence on the Depot floor/assigned departments.
• Prepares reports according to customer requirements.
• Coordinates cost savings activities and processes improvements within the Depot operations.
• Ensures that supply levels are maintained for efficient operations.
• Identifies exceptions to performance standards and take immediate corrective actions.
• Implements operational policies and procedures and ensures compliance.
• Manages administrative functions and reports.
• Effectively disseminates administrative and operational information.
• Creates and maintains work instructions.
• Ensure 6S compliance.
• Actively participates, supports, and executes Epson’s safety, security, and maintenance policies.
• Actively participates in the Quality Management Systems (ISO 9001) and Environmental Management Systems (ISO 14001).
• Responsible for hiring, motivating, evaluating, and developing group/department personnel.
• Provides coaching and mentoring to team members.
• Advises management and provides recommendations on personnel and problematic conditions that require escalation.
• Builds strong relationships with peers and senior management to best meet company goals and objectives.
• Operates within budgetary constraints.
• Participates in the development of annual budget forecasts; updating and reconciling operating and budget plans as required.
• Develops and maintains written departmental standards and procedures.
• Directly contributes to the development of tactical and annual operating plans by assisting in defining goals and objectives for the group.