Repair Department Coordinator (Depot-Planning, 1st Shift)

About Epson

Epson is a global technology leader dedicated to connecting people, things, and information with its original, efficient, compact, and precision technologies. With a lineup ranging from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems, and industrial robots, the company focuses on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables, and robotics.

Employee Benefits

We offer an outstanding benefits package, including:

• Comprehensive medical, dental, vision insurance effective Day 1
• Generous paid time off, including sick time, vacation, and holidays
• Annual bonus program for all employees
• Financial security plans, including a 401K plan with company matching and a retirement plan
• Tuition reimbursement, employee assistance program, employee discounts, and much more!

Principal Accountabilities:

In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:

• Places transfer orders for products scheduled to be worked in the depot as instructed by management and planning team
• Acts as a liaison between POS, Planning, Parts, SD/R&R, and technical repair groups to expedite all returns and ensure compliance with the Same Day Shipment guidelines
• Escalates any possible delays in R&R processing to POS and/or management in a timely manner
• Manages, coordinates, and distributes backorder fulfillment reports by directing communication between all departments in order to ensure same day repairs and transfers
• Assists Planning Departments by researching and identifying replacement units as needed to fill customer orders
• Uses available reporting systems to research parts availability for units awaiting parts
• Assists operations team in expediting parts and unit repairs to fill backorders
• Monitors service orders and transfer reports to ensure backorder and R&R units are completed daily
• Works with POS and Returns departments to locate lost customer shipments as directed by management
• Runs necessary reports including Offload Aging Report and Open Order Audit report
• Performs International Shipping of optic engines while complying with the regulatory instructions
• Coordinates with Planning, Quality, Inventory, Customs, and International Shipping departments to ensure timely and error-free shipment of product
• Resolves or escalates any issues related to the international shipments in a timely manner
• Transfers products between inventory branches and assist in resolving any issues
• Create, process, and track purchase orders and incoming supplies.
• Identifies the needs and determines the quantity of product required to order
• Maintains the purchasing spreadsheet to track orders, vendors used, and cost on a regular basis
• Arranges, issues and manages necessary tools, tool boxes, locks, and other items necessary for the repair and refurbishment of various types of products
• Maintains and distributes office supplies inventory and order supplies
• Negotiates pricing for supplies