Field Service Engineer

Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

• Diagnose and troubleshoot issues in industrial (textile) equipment, providing on-site and remote support based on business needs.
• Document all service and repair activities, and formally submit reports to customers and internal teams.
• Manage the return of parts to the warehouse in accordance with local procedures.
• Conduct pre-installation and installation visits, ensuring proper documentation using the current standardized formats.
• Deliver training sessions to customer maintenance and production teams.
• Provide service training to service providers and business partners as required.
• Apply knowledge in electromechanics, printing systems, and color theory—including RIP software and color profiling—for equipment installation, troubleshooting, and repair.
• Identify potential customer dissatisfaction issues and resolve or escalate them as appropriate.
• Perform preventive actions on the installed base of industrial equipment through daily monitoring using the ERMS (Remote Monitoring System).

Principal Requirements 

• Minimum 2 years of experience providing technical support for large-format printers.
• Bachelor’s degree in Engineering (Electronics or related field).
• Experience in Digital Printing (Offset, Inkjet, or Flexographic).
• Strong knowledge of electrical and electronic systems.
• Understanding of color theory, RIP software, workflow systems, and design tools.
• Proficient in using manual and electronic tools.
• Willingness to travel.
• Intermediate English proficiency.
• ITIL knowledge is a plus.