Careers at Epson

L20114 Sr. Payroll Specialist (Barueri, SP, BR)

Analista de Folha de Pagamento Sênior

Principais Atividades

Executar, acompanhar e validar o processamento mensal da folha de pagamento, incluindo as etapas de caráter estratégico, autonomia capacidade analítica, acuracidade, conferência e fechamento junto ao fornecedor ADP SISTEM (SERVICE PLACE);
Analisar e revisar processos e procedimentos da área, propondo melhorias e adequações às políticas internas e domínio da legislação trabalhista vigente;
Realizar conferência e validação de cálculos de folha, encargos, provisões, contabilização e rateios, apresentando o respectivo racional e garantindo a consistência das informações;
Atuar na análise e aplicação da legislação trabalhista e previdenciária, bem como as alterações governamentais, relacionada aos processos de Administração de Pessoal;
Acompanhar e garantir a correta execução dos principais subprocessos de Folha e Departamento Pessoal, incluindo admissões, férias, férias coletivas, rescisões e rescisões complementares, Cálculo de PLR, Folha Mensal completa, Adiantamento de 13º Salário Nov., 13º salário Dez, Benefícios (Conferência), Ponto eletrônico (Escalas, Horários, Turnos, Modelos de Banco de Horas e fechamentos mensal e encargos trabalhistas;
Elaborar e acompanhar KPIs e indicadores da área, utilizando Excel avançado e ferramentas de BI para análise de dados e suporte à tomada de decisão;
Participar de projetos de implantação, revisão e melhoria de sistemas e processos de Folha e Benefícios, preferencialmente com experiência em ADP e SAP;
Atuar em auditorias internas e externas, realizando levantamento de informações, análise documental e acompanhamento dos planos de ação;
Realizar atendimento aos colaboradores via plantão semanal
Identificar riscos operacionais e oportunidades de melhoria, propondo soluções que assegurem eficiência, conformidade e qualidade dos processos.

Pré-Requisitos

Ensino superior completo, preferencialmente em Administração, Recursos Humanos, Contabilidade, Ciências Contábeis ou áreas correlatas;
Experiência sólida em todos os principais subprocessos de Folha de Pagamento e Departamento Pessoal; com processamento e conferência de folha de pagamento, férias, rescisões, admissões, 13º salário, benefícios, ponto eletrônico e encargos;
Experiência com contabilização, provisões e rateios de folha;
Conhecimento em Legislação Trabalhista e Previdenciária e atualidades;
Experiência com sistemas de folha de pagamento, preferencialmente ADP e SAP;
Excel avançado, com capacidade para análise e tratamento de grandes volumes de dados;
Conhecimento em Power BI ou ferramentas de BI, para elaboração e acompanhamento de indicadores;
Experiência em projetos de implantação, melhorias e/ou parametrização de sistemas de Folha, Benefícios e Políticas internas e procedimentos de RH.
Experiência com auditorias internas e externas;

Modelo de Trabalho

Regime híbrido: 3 dias presenciais e 2 dias em home office;
Local de atuação: Barueri – SP.

Product Manager (Los Alamitos, CA, US)

Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Product Manager to join our team. You will be responsible for contributing to strategic direction and providing input into product and market development strategy and marketing plan strategies for assigned product(s), leading the development, planning, positioning, and launching activities, through to end of product life, for unique or complex Epson product(s), and forecasting and procuring products to meet inventory and business plan and financial goals. Join a high-energy team with a strong manager coach that will support you to flourish and succeed!

This position will be based out of our Los Alamitos, CA office with the opportunity for a hybrid work schedule.

Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

Strategy

Contribute to strategic direction and provides input into product and market development and marketing plan strategies
Develops new business development ideas and provides recommendations and business case proposal

Product Development

Provides input into the development of product road maps for assigned product(s)
Coordinates and more independently manages relationship with Seiko Epson Corporation to monitor product development process and makes recommendations for meeting market needs and negotiate tradeoffs
Conducts and analyzes market information and makes strategic recommendations and, in some cases, decisions (ie., pricing, positioning)

Product Management

Responsible for achieving revenue and gross profit and inventory targets for assigned products
Establishes and oversees structured processes for a complete product launch for assigned product(s)
Oversees relationships with Marketing Communications, Documentation, Service/Support, Logistics, Seiko Epson Corporation, Inventory Planning, and other groups to manage the product throughout its lifecycle
Makes and substantiates recommendations regarding positioning and pricing of assigned product(s)
Identifies opportunities and provides direction to Marcom and Advertising related to execution of key advertising and promotions tactics for assigned product(s)
Oversees end of product lifecycle and transition to minimize inventory and ensure launch time frames are met
Serves as internal and external PR spokesperson and product champion for assigned product(s)
Supports the company at events, including sales meetings and trade shows
Supports the sales team in customer visits and presentations
Oversees or conducts competitive analysis and benchmarking and makes recommendations and, in some cases, decisions
Initiates and maintains relationships with industry trade groups, analysts, and publications

Desired Skills and Experience

10+ years of Product Management or related business experience in the MPS market
Strong market analysis, project management, marketing communications and strategic planning skills
Proficient in Microsoft Excel, including the ability to use formulas, pivot tables, and data validation tools to analyze and ensure accuracy of product and market data
Demonstrated analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions
Demonstrated proficiency in solving complex problems while balancing multiple objectives
Ability to sell ideas through cohesive and creative presentations
Excellent verbal and written communication skills and ability to persuade across organizational lines inside and outside the company

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $137,419 and $180,360. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

#LI-Hybrid

Account Mgr. Sector Educativo (Arequipa, ARE, PE)

We are looking for a Key Account Manager (KAM) to lead business development and manage strategic accounts within the education sector in Peru. This role will be responsible for driving commercial growth, identifying new market opportunities, and building long-term relationships with universities, institutes, and key business partners.

This position will work closely with Marketing, Finance, and Supply Chain teams to ensure the successful execution of commercial initiatives and the sustainable growth of the business across the region.

Descripción larga del puesto

Funciones Principales

Desarrollar e implementar estrategias comerciales para alcanzar o superar los objetivos anuales de ingresos, margen y participación de mercado en el sector educativo, con foco en universidades, institutos y colegios.
Identificar y desarrollar nuevas oportunidades de negocio en mercados existentes y emergentes.
Monitorear las tendencias del mercado, la actividad de la competencia y las necesidades de los clientes para adaptar las estrategias de manera proactiva.
Desarrollar y dar seguimiento a los procesos de planificación de cuentas y proyección de ventas alineados con los objetivos corporativos.
Construir y fortalecer relaciones de largo plazo con clientes clave y socios estratégicos.
Implementar estrategias de segmentación de clientes y ventas basadas en valor.
Supervisar la estrategia de precios y la optimización de márgenes, equilibrando competitividad y rentabilidad.
Realizar análisis de rotación de inventario, proyecciones de ventas y planificación de materiales en coordinación con las áreas comerciales.
Brindar apoyo al Product Manager en la negociación de condiciones especiales, tales como precios, plazos y adaptaciones de producto para proyectos educativos especiales.
Evaluar el desempeño de productos y clientes (clasificación ABC) y proponer acciones correctivas cuando sea necesario.
Trabajar estrechamente con las áreas de Marketing, Cadena de Suministro y Finanzas para garantizar la alineación en generación de demanda, gestión de inventario y rentabilidad.
Contribuir al roadmap de productos y a las estrategias de lanzamiento al mercado mediante inteligencia de mercado y retroalimentación de clientes.

Requisitos Principales

Más de 5 años de experiencia en ventas B2B orientadas al mercado educativo (universidades, institutos y colegios).
Experiencia en proyectos relacionados con videoproyectores o pantallas interactivas (deseable).
Experiencia comprobada en ventas y desarrollo de proyectos educativos en Arequipa o Cusco.
Título universitario concluido (Licenciatura o Ingeniería).
Sólidas habilidades de negociación, liderazgo y comunicación efectiva.
Fuerte orientación al cliente.
Capacidad para diseñar propuestas de valor alineadas con las necesidades de cada institución.

Viaja

Account Mgr. Educational Sector (Arequipa, ARE, PE)

Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

Develop and execute sales strategies to achieve or exceed annual revenue, margin, and market share targets in the educational sector with end users as universities and institutes.
Identify and pursue new business opportunities in existing and emerging markets.
Monitor market trends, competitive activity, and customer insights to adapt strategies proactively.
Develop and follow up account planning and forecasting processes aligned with corporate objectives.
Build and nurture long-term relationships with key customers and strategic partners.
Implement customer segmentation and value-based selling strategies.
Oversee pricing strategy and margin optimization, balancing competitiveness with profitability.
Turnover analysis and sales projection along with material planning and commercial areas.
Support the Product Manager in negotiating special conditions, including pricing, lead times, and product adaptations for special education projects.
Products and costumers (ABC) performance assessments and suggestions to eventually corrective actions.
Work closely with marketing, supply chain, and finance to ensure alignment on demand generation, inventory, and profitability.
Contribute to product roadmap and go-to-market strategies with market intelligence and customer feedback.

Main Requirements

+5 years of experience working with B2B Sales oriented to the educational market (Universities, institutes and schools)
Experience working with projects related to videprojectors or interactive display. (preferred)
Proved experience selling and developing educational projects in Arequipa or Cusco
Completion of an undergraduate program required (B.A. or B.S.)
Strong negotiation, leadership, and effective communication skills.
Customer-oriented mindset
Ability to design value propositions aligned with the needs of each institution

Travel

National Travel - Up to 50%

L20030 Treasury Analyst (Barueri, SP, BR)

Analista de Tesouraria (Pleno)

Propósito da posição

Responsável por executar e apoiar as atividades operacionais e analíticas de Tesouraria, garantindo o controle do fluxo de caixa, operações bancárias, câmbio, conciliações, relacionamento com instituições financeiras e suporte aos processos de fechamento financeiro, assegurando conformidade com políticas corporativas e controles internos.

Principais responsabilidades

Gerenciar o fluxo de caixa diário e semanal, monitorando saldos bancários e posição de liquidez.
Executar e acompanhar operações de câmbio, incluindo conferência de contratos, documentação e suporte ao fechamento mensal.
Realizar conciliações bancárias, análises de variações e apoio aos processos de fechamento financeiro.
Preparar relatórios e indicadores de tesouraria, como cash position, fluxo de caixa, variação cambial e capital de giro.
Administrar o relacionamento operacional com bancos, incluindo cadastros, acessos, procurações e documentação regulatória.
Gerenciar a administração de cartões corporativos e demais rotinas operacionais da tesouraria.
Atender auditorias internas e externas, mantendo controles, procedimentos e documentação da área atualizados.
Atuar em parceria com Contabilidade, Controladoria e equipes regionais, contribuindo para melhorias de processos e fortalecimento dos controles internos.

Requisitos

Ensino Superior completo em Administração, Economia, Ciências Contábeis ou áreas correlatas.
Experiência prévia em Tesouraria Corporativa, Finanças ou áreas correlatas.
Conhecimento em fluxo de caixa, conciliações bancárias, operações de câmbio e relacionamento bancário.
Vivência com processos de fechamento financeiro e controles internos.
Excel avançado.
Espanhol intermediário
Experiência com SAP
Inglês intermediário ou avançado e capacidade de construção de dashboards em Power Bi são diferenciais fortes.

L20030 Treasury Analyst (Barueri, SP, BR)

Analista de Tesouraria (Pleno)

Propósito da posição

Principais responsabilidades

Gerenciar o fluxo de caixa diário e semanal, monitorando saldos bancários e posição de liquidez.
Executar e acompanhar operações de câmbio, incluindo conferência de contratos, documentação e suporte ao fechamento mensal.
Realizar conciliações bancárias, análises de variações e apoio aos processos de fechamento financeiro.
Preparar relatórios e indicadores de tesouraria, como cash position, fluxo de caixa, variação cambial e capital de giro.
Administrar o relacionamento operacional com bancos, incluindo cadastros, acessos, procurações e documentação regulatória.
Gerenciar a administração de cartões corporativos e demais rotinas operacionais da tesouraria.
Atender auditorias internas e externas, mantendo controles, procedimentos e documentação da área atualizados.
Atuar em parceria com Contabilidade, Controladoria e equipes regionais, contribuindo para melhorias de processos e fortalecimento dos controles internos.

Requisitos

Ensino Superior completo em Administração, Economia, Ciências Contábeis ou áreas correlatas.
Experiência prévia em Tesouraria Corporativa, Finanças ou áreas correlatas.
Conhecimento em fluxo de caixa, conciliações bancárias, operações de câmbio e relacionamento bancário.
Vivência com processos de fechamento financeiro e controles internos.
Excel avançado.
Espanhol intermediário
Experiência com SAP
Inglês intermediário ou avançado e capacidade de construção de dashboards em Power Bi são diferenciais fortes.

L20114 Sr. Payroll Specialist (Barueri, SP, BR)

Analista de Folha de Pagamento Sênior

Principais Atividades

Executar, acompanhar e validar o processamento mensal da folha de pagamento, incluindo as etapas de caráter estratégico, autonomia capacidade analítica, acuracidade, conferência e fechamento junto ao fornecedor ADP SISTEM (SERVICE PLACE);
Analisar e revisar processos e procedimentos da área, propondo melhorias e adequações às políticas internas e domínio da legislação trabalhista vigente;
Realizar conferência e validação de cálculos de folha, encargos, provisões, contabilização e rateios, apresentando o respectivo racional e garantindo a consistência das informações;
Atuar na análise e aplicação da legislação trabalhista e previdenciária, bem como as alterações governamentais, relacionada aos processos de Administração de Pessoal;
Acompanhar e garantir a correta execução dos principais subprocessos de Folha e Departamento Pessoal, incluindo admissões, férias, férias coletivas, rescisões e rescisões complementares, Cálculo de PLR, Folha Mensal completa, Adiantamento de 13º Salário Nov., 13º salário Dez, Benefícios (Conferência), Ponto eletrônico (Escalas, Horários, Turnos, Modelos de Banco de Horas e fechamentos mensal e encargos trabalhistas;
Elaborar e acompanhar KPIs e indicadores da área, utilizando Excel avançado e ferramentas de BI para análise de dados e suporte à tomada de decisão;
Participar de projetos de implantação, revisão e melhoria de sistemas e processos de Folha e Benefícios, preferencialmente com experiência em ADP e SAP;
Atuar em auditorias internas e externas, realizando levantamento de informações, análise documental e acompanhamento dos planos de ação;
Realizar atendimento aos colaboradores via plantão semanal
Identificar riscos operacionais e oportunidades de melhoria, propondo soluções que assegurem eficiência, conformidade e qualidade dos processos.

Pré-Requisitos

Ensino superior completo, preferencialmente em Administração, Recursos Humanos, Contabilidade, Ciências Contábeis ou áreas correlatas;
Experiência sólida em todos os principais subprocessos de Folha de Pagamento e Departamento Pessoal; com processamento e conferência de folha de pagamento, férias, rescisões, admissões, 13º salário, benefícios, ponto eletrônico e encargos;
Experiência com contabilização, provisões e rateios de folha;
Conhecimento em Legislação Trabalhista e Previdenciária e atualidades;
Experiência com sistemas de folha de pagamento, preferencialmente ADP e SAP;
Excel avançado, com capacidade para análise e tratamento de grandes volumes de dados;
Conhecimento em Power BI ou ferramentas de BI, para elaboração e acompanhamento de indicadores;
Experiência em projetos de implantação, melhorias e/ou parametrização de sistemas de Folha, Benefícios e Políticas internas e procedimentos de RH.
Experiência com auditorias internas e externas;

Modelo de Trabalho

Regime híbrido: 3 dias presenciais e 2 dias em home office;
Local de atuação: Barueri – SP.

Pre-Sales Specialist (Ciudad de México, CMX, MX)

Descripción larga del puesto

Responsabilidades Principales

Además de las siguientes políticas y procedimientos de Epson, las responsabilidades principales incluyen, entre otras: Bajo supervisión limitada:

Brindar asistencia y soporte técnico especializado antes y después de la venta para soluciones de MPS (Managed Print Services / Servicios Administrados de Impresión), así como apoyar a los departamentos de ventas y marketing.
Colaborar con el departamento de ventas para desarrollar y generar demanda de nuevos negocios mediante la ejecución de diversas estrategias que contribuyan al cumplimiento de objetivos comerciales.
Apoyar al departamento de ventas mediante visitas y presentaciones a usuarios finales.
Realizar demostraciones de equipos previas a la instalación cuando sea necesario.
Brindar soporte a otros países de la región cuando se requiera.
Apoyar al departamento de servicio y soporte en actividades de preventa y posventa, cuando corresponda.
Participar en capacitaciones internas y externas relacionadas con los productos aplicables.
Actuar como líder técnico en la atención y resolución de problemas técnicos de canales y usuarios finales, incluidos aquellos relacionados con compatibilidad e integración.
Diseñar y demostrar soluciones de prueba de concepto (Proof of Concept - PoC) basadas en requisitos previamente establecidos.
Responder consultas de nivel medio y alto realizadas por clientes, distribuidores, mayoristas o subsidiarias.
Impartir cursos de instalación, diagnóstico de fallas y asistencia de primer nivel.
Reportar irregularidades detectadas en el funcionamiento de los productos que no estén documentadas en notas técnicas o manuales correspondientes, incluyendo el desmontaje, calibración y prueba de los productos.
Realizar demostraciones de equipos, instalaciones y revisiones de funcionamiento para el equipo de trabajo.

Requisitos Principales

Más de 5 años de experiencia en preventa,o soporte técnico dentro de la industria de Servicios Administrados de Impresión (MPS).
Sólidas habilidades de negociación y orientación al cliente.
Experiencia liderando Pruebas de Concepto (PoC) con clientes para validar el desempeño de las soluciones y su valor para el negocio.
Inglés intermedio (preferente).
Licenciatura on Ingeniería concluida

Viaja

ECommerce Product Marketing Manager (Los Alamitos, CA, US)

We’re seeking a results-driven product marketing manager to join our team. You will support our e-commerce marketing strategy for consumer products and be a crucial team member in driving our e-commerce transformation initiative for organizational growth. You will work closely with various departments to optimize online sales funnels and search strategy and ensure an exceptional online shopping experience. This role requires a combination of strong communication and data-analytics skills to assist the E-Commerce Lead in different tasks to drive growth across the organization.

If you are a results-driven professional passionate about products, e-commerce, digital marketing, and data analytics with a proven track record of driving growth, we’d love to hear from you. We offer a vibrant work environment, growth potential, and a competitive benefits package.

This position ideally will be based at Epson America's headquarters in Los Alamitos, CA, or remote from the Seattle, WA area. Candidates in other U.S. locations are encouraged to apply, as remote arrangements may be considered.

Key Objectives of Role:

Support the E-Commerce Lead in executing strategic initiatives to grow online sales across Amazon, Epson’s webstore, Walmart, and Target.
Assist in the development and refinement of search engine optimization (SEO), paid media, and content strategies to improve visibility and conversion.
Collaborate on cross-functional planning to align e-commerce efforts with broader product marketing and business goals.
Help identify and implement opportunities for digital shelf optimization and enhance customer experience.
Contribute to the development of performance dashboards and reporting frameworks to monitor KPIs and inform decision-making (KPIs such as traffic, conversion rates, sales, and customer satisfaction).

Core Responsibilities

Works closely with other Product Managers, Marketing Communications, Sales, Logistics, Finance and other groups to manage the product throughout its lifecycle.
Track strategy performance during Test & Learn to grow and enhance digital customer engagements and sales conversion.
Partner with the E-Commerce Lead to overview day-to-day operations of e-commerce campaigns, promotions, and product launches.
Coordinate with internal teams (Product, Sales, Creative, Analytics) and external partners (agencies, platforms) to ensure timely execution of e-commerce initiatives.
Assist in managing content updates, catalog maintenance, and merchandising strategies across retailer platforms.
Support the creation and optimization of A+ content, brand stores, and advertising assets.
Analyze campaign performance and consumer behavior to provide actionable insights and recommendations using 3rd party data tool such Stackline.
Help prepare presentations, reports, and strategic documents for leadership and cross-functional stakeholders.
Stay current on e-commerce trends, platform updates, and competitive activity to inform strategy and execution.
Coordinates cross-functionally and communicates strategic and tactical marketing directions and plans to partners.
Measures and communicates effectiveness of marketing programs and campaigns to continually improve resource optimization and efficiency and accelerate sales.

Relationship Management

Build strong relationships with peers and Senior Managers to best meet company goals and objectives.
Manage and leverage relationships with marketing vendors, industry trade groups, analysts, and publications.

Experience

3-5 years of proven experience in e-commerce marketing
Highly proficient with data analytics
Expertise (at least 3) years of recent experience) working in Amazon Vendor Central
Management of large, complex catalogs with bulk content and variation updates
Assisting with strategy and execution of Sponsored Ads and DSP campaigns tied to retail goals
Vendor central analytics, Brand Analytics, and retail media measurement tools experience
Assist with brand store, A+ content, digital shelf optimization as well as content implementation across all retailers.
Completion of an undergraduate program or equivalent experience, MBA preferred

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $137,419 and $171,772. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Field Service Specialist - Remote NY/NJ/Philadelphia (New York, NY, US)

Epson is a global technology leader committed to delivering innovative, high-performance solutions designed to meet the evolving needs of our customers. Our Professional Imaging, Commercial, and Industrial Printing solutions help businesses produce exceptional results, and our Field Service team plays a critical role in keeping those solutions performing at their best.

As a Field Service Specialist, you will be a trusted technical resource for Epson customers, providing hands-on support for the installation, maintenance, troubleshooting, and repair of our professional, commercial, and industrial printing products. You will work directly with customers to diagnose complex technical issues, minimize equipment downtime, optimize product performance, and provide the training and support they need to get the most from their Epson technology.

This is a highly customer-facing role for someone who enjoys solving technical challenges, working independently in the field, and building strong customer relationships. The position is remote and may be based in the New York, New Jersey, or Philadelphia metropolitan area, with significant travel to customer locations.

What You Will Do

Diagnose product failures and perform on-site and remote repairs to quickly return customer equipment to production
Troubleshoot hardware, software, networking, configuration, and equipment performance issues
Install Epson products and conduct customer training on equipment operation, production, and maintenance
Recommend solutions to improve equipment performance and the overall customer experience
Apply knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to troubleshoot and resolve equipment issues
Perform customer site evaluations and support product installations
Provide technical and service training to service providers and other partners as assigned
Identify potential customer concerns and resolve or escalate issues as appropriate
Document service and repair activities and maintain accurate technical records
Support pre- and post-launch activities for assigned products, including development of installation, service, and support documentation
Provide technical support to customers through phone, email, chat, and on-site service
Support special technical projects and initiatives as assigned by Service management

What You Will Bring

5–8 years of experience providing advanced technical or field service support for commercial and industrial printing equipment or similar complex electromechanical products
Field-based/on-site troubleshooting, repair, installation, and customer support experience
Strong electromechanical troubleshooting skills and the ability to diagnose hardware and software issues
Experience with RIP software, color management, and ICC profiles
Ability to troubleshoot computer hardware, software, configuration, and networking issues
Ability to read and interpret technical documentation, product specifications, and service manuals
Strong customer service and communication skills with the ability to explain technical information clearly
Ability to work independently in the field, prioritize service needs, and effectively manage changing customer requirements
Strong problem-solving skills with a focus on minimizing customer downtime and delivering a high-quality service experience
Ability to organize, document, and communicate technical findings and service activity
Completion of a two-year program at a community college, technical school, or commercial school, or equivalent education and experience
Ability to travel more than 50%, including travel on short notice to support next-business-day service requirements
Must reside in the New York, New Jersey, or Philadelphia metropolitan area and be able to support customers throughout the region and other locations as business needs require

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting hourly base pay for this role is between USD $36.19 and $45.24 (equivalent to $75,275 to $94,099 per year based on 2,080 hours). Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

#LI-Remote

Outbound Coordinator (1st Shift) (Plainfield, IN, US)

Hourly Pay Rate: $21.00 - $25.00/hr.

Department: Distribution Management

Schedule: TBD

Some overtime may be required to fulfill job duties.

About Epson

Epson is a global technology leader dedicated to connecting people, things, and information through its original, efficient, compact, and precision technologies. Our product lineup includes inkjet printers, digital printing systems, 3LCD projectors, smart glasses, sensing systems, and industrial robots. We are committed to driving innovation and exceeding customer expectations in inkjet, visual communications, and robotics.

We are currently looking for an Outbound Coordinator to join our team on 1st shift in our fast-paced warehouse environment.

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, and vision insurance effective on Day 1
Generous paid time off, including vacation, sick leave, and holidays
Annual bonus program for all employees
401(k) plan with company matching
Tuition reimbursement, Employee Assistance Program, employee discounts, and more

What You'll Be Doing

As an Outbound Coordinator you will:

Assist in the research and resolution of transfer discrepancies
Communicate with Operations regarding order status, inventory issues, and other issues that may arise
Route Branded customer orders
Handle all POD processes for Epson Credit
Develop weekly Carrier Compliance Report to Identify Carrier deficiencies regards pick up exceptions and supply this data with their Transportation Corporations
Communicate with Compliance Customers on all Carrier exceptions via daily email
Update the daily truckload schedule based on Carrier exception requests
Repoart monthly regards data gathering for LTL Carrier performance regards daily pick up exceptions
Provide support for International Documentation Team for Canada small pack orders
Review orders to determine transit times and update ship date and Order/BOL notes Allocates orders to WMS
Estimate load requirements
Arrange daily trucking needs

What You Will Bring

Your background and experience should include:

Previous experience scheduling truckloads
Comfortability with computers and basic software applications (e.g., Microsoft Office, data entry systems)
Good communication and teamwork skills
Strong attention to detail and commitment to quality

The starting annual base pay for this role is between USD $23.00 and $25.00/hr. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Pre-Sales Specialist MPS (Ciudad de México, CMX, MX)

Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to: Under limited supervision:

Provide specialized pre-post technical assistance and support for MPS and assist sales and marketing departments
Collaborate with sales department to develop and generate demand for new business by executing diverse strategies that contribute to reaching quota
Support sales department with visits and presentations to end users
Perform pre-installation demonstrations of equipment when required
Support other countries in the region when required
Support the service and support department in pre and post sales if applicable
Participate in internal and external training of applicable products
Serve as technical lead in addressing channel and end-users’ technical issues, including those related to compatibility and integration
Design and demonstrate proof-of-concept solutions based on established requirements
Respond to customers, distributors, wholesalers, or subsidiaries regarding medium to high level queries
Conduct installation courses, fault diagnosis, and first-level assistance
Report irregularities found in the operation of products that are not stated in technical notes or in respective manuals followed by the disassembly, calibration, and test of products
Conduct team demonstrations, installations, and review of equipment

Main Requirements

5+ years of experience in pre-sales, solution consulting, or technical support within the Managed Print Services (MPS) industry.
Strong negotiation skills and customer orientation.
Experience leading customer Proofs of Concept (PoCs) to validate solution performance and business value.
Intermediate English (Preferred)
Completion of an undergraduate program

Travel

National Travel - Up to 50%

20638 - SENIOR SPECIALIST, ADVERTISING AND SOCIAL MEDIA (Barueri, SP, BR)

Purpose

We are looking for a Senior Specialist, Advertising and Social Media (senior Analyst) to support the execution of integrated marketing communication initiatives across Latin America.

In this role, you will act as a key support to the Manager in delivering impactful advertising, social media, and communication programs that strengthen brand awareness, drive engagement, and support business objectives. You will operate with a higher level of autonomy than a traditional specialist role, contributing not only to execution but also to campaign planning, coordination, and continuous improvement.

This position plays an important role in ensuring consistency across campaigns, effective collaboration with agency partners, and strong alignment with regional marketing strategies.

Key Responsibilities

Plan and execute social media marketing campaigns across multiple platforms.
Prepare media plans, campaign briefings, creative calendars, and audience targeting documentation.
Support the implementation and day-to-day execution of advocacy, PR, and communication programs.
Contribute to the planning and execution of integrated communication initiatives across LATAM, supporting both strategic and operational activities.
Act as a key support to the Manager in coordinating cross-market communication initiatives and campaign execution.
Support PR and communication activities in collaboration with internal stakeholders and external agency partners.
Manage campaign execution with a higher level of autonomy, ensuring quality delivery and adherence to timelines.
Collaborate with media and creative agencies to support campaign implementation, creative development, and media execution.
Ensure accurate and timely delivery of monthly campaign metrics and performance reporting.
Assist in media planning activities, including campaign updates, creative rotations, and internal approval processes.
Analyze campaign performance data and contribute insights for optimization and continuous improvement.
Support budget tracking, invoice monitoring, and basic financial reconciliation processes related to marketing activities.

Requirements

Bachelor’s degree in Marketing, Communications, Advertising, Business Administration, or related fields.
2–5 years of experience in Advertising, Social Media, Digital Marketing, Integrated Marketing, or Marketing Communications.
Strong experience in social media campaign execution and multi-channel advertising support.
Familiarity with media planning, campaign briefing, content development, and agency coordination.
Ability to operate with autonomy in campaign execution and multitask across multiple projects.
Analytical mindset with the ability to interpret performance data and generate actionable insights.
Experience working with creative, media, and PR agencies is preferred.
Strong communication, organization, and stakeholder management skills.
Experience supporting regional or multinational marketing initiatives is a plus.
Ability to contribute beyond operational tasks, with increasing ownership and accountability in campaign execution.
Willingness to support cross-market initiatives across LATAM.
Travel requirement: less than 10%.

This position is open to candidates based in Brazil, Chile, Mexico, Argentina, Peru, Colombia, Costa Rica, or Ecuador. Relocation is not required.

Pre-Sales Specialist Education Sector (Lima, LIM, PE)

We are looking for a Technical Presales Specialist to provide consultative technical support and drive the promotion of technology solutions tailored to the education sector. This position plays a key role in supporting commercial teams by contributing to the development of business opportunities through the demonstration, validation, and implementation of projectors, scanners, and printing solutions.

The ideal candidate will have solid experience in presales activities and the deployment of technology solutions for educational institutions, with the ability to understand customer needs and translate them into value-driven proposals that support the adoption of new technologies. This individual will be responsible for leading product demonstrations, Proofs of Concept (PoCs), training sessions, and specialized technical support activities, working closely with the Sales, Marketing, and Technical Service teams.

Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to: Under limited supervision:

Provide specialized technical assistance and support, both pre- and post-sales, for projectors, printing, and scanning solutions, while supporting Sales and Marketing initiatives.
Partner with the Sales team to develop and generate demand for new business opportunities through the execution of strategies that contribute to achieving commercial objectives.
Support the Sales organization through customer visits and presentations to end-users within the education sector.
Conduct product demonstrations prior to installation when required.
Provide technical support to other countries within the region as needed.
Collaborate with the Technical Service and Support teams on both presales and post-sales activities when applicable.
Participate in internal and external training programs related to applicable products and solutions.
Serve as the technical lead in troubleshooting and resolving technical issues reported by channel partners and end users, including compatibility and integration-related matters.
Design and deliver Proofs of Concept (PoCs) based on previously defined customer requirements.
Respond to intermediate and advanced technical inquiries from customers, distributors, wholesalers, and subsidiaries.
Deliver training programs on installation, troubleshooting, and first-level technical support.
Report product performance irregularities not documented in technical notes or manuals, including activities related to product disassembly, calibration, and testing.
Conduct product demonstrations, installations, and operational reviews for internal teams and stakeholders.

Key Requirements

5+ years of experience in a presales role supporting solutions for the education sector.
Experience deploying solutions related to projectors, printing technologies, or interactive display systems (preferred).
Strong negotiation, communication, and customer-centric relationship management skills.
Proven experience leading Proofs of Concept (PoCs) with educational institutions to validate solution performance and business value.
Intermediate English proficiency (preferred).
Bachelor's degree in Engineering, Information Technology, Business, or a related discipline.

Travel

National Travel - Up to 50%

Education Account Manager (Orlando, FL, US)

Epson is a global technology leader dedicated to connecting people, things, and information through innovative imaging and projection solutions that help businesses and organizations work smarter. Recognized for delivering industry-leading technology and exceptional customer experiences, Epson continues to transform the way customers learn, create, and communicate.

Epson is seeking for a Field Account Manager to join our Education Commercial Sales Team!
In this role, you will drive sales growth by building strong relationships with education customers, increasing Epson's brand presence, and expanding market opportunities across the education sector. Through a consultative, solution-based sales approach, you will identify customer needs, develop new business opportunities, and deliver Epson's innovative solutions that support today's learning environments.

This position will support the Southeast region for our Education Accounts. Candidates must reside in the Tampa or Orlando, Florida area.

What You Will Be Doing:

Builds Sales

Meets and exceeds sales and product objectives in territory by effectively utilizing all resources available
Collaborates with Sales Manager in development of sales plan
Establishes a strong Epson presence within account base at decision maker and management level
Develops contacts in target accounts through prospecting in designated territory
Follows-up on all leads provided by the company
Interacts with all appropriate internal and external customers to insure successful implementation of sales and marketing strategies with the customer
Identifies and understands the customer’s needs and provides solutions using Epson products, programs, and services
Leverages Epson channel partners whenever possible and minimize channel conflict
Demonstrates products to new and existing customers
Keeps abreast of product lines and industry trends and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant future
Participates in trade shows, sales meetings, training classes, and other lead generation activities
Resolves customer issues in a timely and thorough manner; escalates issues to manager as appropriate

Effective Sales Administration

Develops and provides Sales Operations with monthly product forecasts
Adheres to all administrative policies and procedures
Maintains account database of contacts and activities
Submits all commission documentation monthly
Provides monthly pipeline sales forecasts to sales management
Operates within budgetary constraints
Submits weekly activity/call reports

What you will bring:

3-5 years of relevant experience
Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
Account management experience in education
Excellent written and verbal communication
Ability to effectively work within a team environment to accomplish sales goals.
Ability to lift/carry loads of up to 20 pounds
Up to 50% in field travel required

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between $106,802 and $146,853. In addition to base salary, this position is eligible to participate in Epson's sales incentive compensation plan. Target total compensation is structured under a 65/35 pay mix, with approximately 65% of target compensation represented by base salary and 35% represented by target incentive compensation. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Forklift Operator (1st Shift) (Plainfield, IN, US)

Hourly Pay Rate: $21.00 - $21.50/hr.

Department: Returns Receiving

Schedule: Monday - Friday, 5:45am - 2:15pm

Some overtime may be required to fulfill job duties.

About Epson

We are currently looking for Forklift Operators to join our team on 1st Shift in our fast-paced warehouse environment. Whether you've operated forklift before or are brand new to warehouse equipment, we'll provide trainning to get you certified and confident.

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, and vision insurance effective Day 1
Generous paid time off, including sick time, vacation, and holidays
Annual bonus program for all employees
401(k) plan with company matching
Tuition reimbursement, Employee Assistance Program (EAP), employee discounts, and much more!

What You Will Be Doing

As a Forklift Operator, you will play a key role in our warehouse operations by:

Safely operating reach trucks, order pickers and other material handling equipment (training provided)
Loading and unloading trailers and containers
Picking, packing, and shipping customer orders
Performing putaway of inbound shipments
Ensuring compliance with safety and documentation procedures
Participating in cycle counts and maintaining a clean work area

What You Will Bring

Your background and experience should include:

Willingness to learn and work safely
Familiarity with Warehouse Management Systems (WMS) and RF scanners is a plus
Ability to work overtime as needed
Strong attention to detail
No forklift experience required - we will train you

Apply today and start as early as next week!

The starting annual base pay for this role is between USD $21.00 and $21.50/hr. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Supervisor, Maintenance (Barueri, SP, BR)

Supervisor(a) de Manutenção (Facilities)

Propósito da posição:

Garantir a disponibilidade, confiabilidade, segurança e eficiência dos ativos, instalações e serviços de infraestrutura da Epson do Brasil, por meio da gestão das operações de Manutenção e Facilities, assegurando o atendimento às necessidades do negócio, a conformidade legal, a sustentabilidade e a melhoria contínua dos processos.

Principais responsabilidades:

Garantir a disponibilidade e a confiabilidade dos equipamentos produtivos e da infraestrutura predial.
Liderar as equipes de Manutenção e Facilities, promovendo desenvolvimento, engajamento e alta performance.
Planejar e controlar as manutenções preventivas, preditivas e corretivas.
Gerenciar contratos e fornecedores de Facilities (limpeza, segurança, utilidades, entre outros).
Assegurar a conformidade com normas regulamentadoras, requisitos ambientais, certificações e procedimentos corporativos.
Gerenciar o orçamento operacional e os investimentos (CAPEX) da área.
Conduzir projetos de melhoria, modernização de ativos e expansão da infraestrutura.
Monitorar indicadores de desempenho, identificando oportunidades de redução de custos e aumento da eficiência energética.
Promover uma cultura de segurança em todas as atividades da área.

Requisitos:

Ensino superior completo (preferencialmente em Engenharia).
Experiência anterior nas atividades descritas, em ambiente industrial.
Inglês intermediário.
Excel intermediário.
Curso técnico (SENAI, CAI) – desejável.

Legal Counsel (Los Alamitos, CA, US)

Epson, a global technology leader, is seeking a Senior Counsel to join our Legal team.

The Legal Counsel will be responsible for managing an active portfolio of legal issues with respect to Epson products and services with moderate to high risk implications and supporting the Company’s transactional requirements with tailored contracts.

What you will bring:

Strategic Leadership

In partnership with senior management, creates appropriate legal strategies to advance the company’s business goals in defined areas

Advice and Counsel

Advises as to compliance with applicable laws, regulations, and policies within defined areas.
Assesses legal risks and opportunities, establishes and advocates plans to minimize risks within defined areas at levels acceptable to businesses supported.
Participates in and influences the decision-making process with senior management.
Collaborates with department lawyers.
Leads the company's legal thinking and manages an active portfolio in defined areas.
Shapes and advocates company’s positions to internal and external audiences regarding a variety of legal and business matters.
Coordinates efforts with internal and/or external legal and business experts when appropriate.
Communicates business risk tolerance to outside counsel to effect best outcomes.

Commercial Contracts and Cross-Functional Business Partnering:

Reviews, drafts, and negotiates a wide range of contracts, including supply agreements, authorized channel agreements (distributor, reseller, etc.), public sector and co-operative RFPs/purchase agreements.
Acts as liaison between the internal team members and/or business units ensuring that all legal and contractual matters are addressed thoroughly, efficiently and promptly; provide timely, practical, business-oriented legal advice directly to business clients.
Supports product-related legal workstreams, including software licenses and EULAs, open source software considerations, IP positioning and risk allocation
Applies innovative problem-solving skills and practical business judgment to maximize revenues, minimizes risk and fosters long-term client relationships.
Responds to complex inquiries regarding contract obligations and revisions; identifies risks and issues, escalates when appropriate and necessary, suggests alternatives that lead to the best business solution.
Prepares and disseminates information regarding contract status and modifications; report on the status of contracts to internal clients using established processes.
Maintains and develops standardized contract templates in collaboration with legal administrative and other cross-functional teams including sales operations, sales, and product management.
Ensures clear and prompt communication with internal stakeholders regarding contracts
Assists and supports with other project and legal matters as needed; manage assigned projects to completion.
Collaborates with, issue spots and facilitates cross-team decision-making among the Legal Affairs team, Finance/Tax team, business teams and other internal teams.
Works under the general supervision of and support from a department lawyer. Has a strong sense of how and when to escalate matters for higher level and/or deeper evaluation.

What you will bring:

6-10 years of experience with Commercial Contracts and Cross-Functional Business Partnering
Prior in-house experience supporting sales, marketing and product development for technology products strongly preferred
Enthusiastic team player with strong communication and project management skills, as well as business judgment and ability to assess risk
Strong desire to learn and contribute to the success of Epson’s business
Live within commuting distance of Epson’s Los Alamitos HQ – Hybrid role (3 days in-office/week)
Candidates must have California bar membership or active bar membership in good standing in at least one U.S. jurisdiction

Preferred Experience (Not Necessary):

Trade Compliance (Tariff Mitigation, HTS Classifications, Import/Export Law)
Service team support, including third party authorized servicer agreements, limited warranty statement drafting and modification, commercialization of extended service plans
Corporate governance support, including drafting and management of corporate annual resolutions and related records as well as inter-company agreements and financial instruments

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $166,268 and $207,836. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

20638 - SENIOR SPECIALIST, ADVERTISING AND SOCIAL MEDIA (Barueri, SP, BR)

PropósitoEstamos buscando um(a) Especialista Sênior de Publicidade e Mídias Sociais (nível Analista Sênior) para apoiar a execução de iniciativas integradas de comunicação de marketing em toda a América Latina.Nessa posição, você atuará como um importante suporte ao(à) Gerente na entrega de programas de publicidade, mídias sociais e comunicação que fortaleçam o reconhecimento da marca, promovam o engajamento e contribuam para os objetivos de negócio.Você terá um nível de autonomia maior do que o esperado para uma posição tradicional de especialista, contribuindo não apenas para a execução, mas também para o planejamento de campanhas, coordenação e melhoria contínua.Essa posição desempenha um papel importante na garantia da consistência das campanhas, na colaboração eficaz com parceiros e agências e no alinhamento com as estratégias regionais de marketing.

Descrição do trabalho longo

Principais Responsabilidades

Planejar e executar campanhas de marketing em mídias sociais em diferentes plataformas.
Preparar planos de mídia, briefings de campanha, calendários criativos e documentação de definição de público-alvo.
Apoiar a implementação e a execução diária de programas de advocacy, relações públicas (PR) e comunicação.
Contribuir para o planejamento e a execução de iniciativas integradas de comunicação em toda a América Latina, apoiando tanto atividades estratégicas quanto operacionais.
Atuar como principal suporte ao(à) Gerente na coordenação de iniciativas de comunicação entre diferentes países e na execução de campanhas.
Apoiar atividades de PR e comunicação em colaboração com stakeholders internos e parceiros/agências externos.
Gerenciar a execução de campanhas com maior nível de autonomia, garantindo a qualidade das entregas e o cumprimento dos prazos.
Colaborar com agências de mídia e criação no suporte à implementação de campanhas, desenvolvimento criativo e execução de mídia.
Garantir a entrega precisa e dentro dos prazos dos indicadores mensais das campanhas e dos relatórios de desempenho.
Apoiar as atividades de planejamento de mídia, incluindo atualizações de campanhas, rotações de peças criativas e processos internos de aprovação.
Analisar dados de desempenho das campanhas e contribuir com insights para otimização e melhoria contínua.
Apoiar o acompanhamento de orçamento, monitoramento de notas fiscais e processos básicos de conciliação financeira relacionados às atividades de marketing.

Requisitos

Graduação em Marketing, Comunicação, Publicidade, Administração de Empresas ou áreas relacionadas.
De 2 a 5 anos de experiência em Publicidade, Mídias Sociais, Marketing Digital, Marketing Integrado ou Comunicação de Marketing
Experiência sólida na execução de campanhas de mídias sociais e suporte a ações de publicidade em múltiplos canais.
Conhecimento em planejamento de mídia, elaboração de briefings de campanha, desenvolvimento de conteúdo e coordenação de agências.
Capacidade de atuar com autonomia na execução de campanhas e gerenciar múltiplos projetos simultaneamente.
Perfil analítico, com capacidade de interpretar dados de desempenho e gerar insights acionáveis.
Experiência com agências de criação, mídia e PR será considerada um diferencial.
Excelentes habilidades de comunicação, organização e gestão de stakeholders.
Experiência com iniciativas de marketing regionais ou multinacionais será considerada um diferencial.
Capacidade de contribuir além das atividades operacionais, assumindo progressivamente maior responsabilidade e autonomia na execução de campanhas.
Disponibilidade para apoiar iniciativas entre diferentes países da América Latina.

Esta posição está aberta a candidatos localizados no Brasil, Chile, México, Argentina, Peru, Colômbia, Costa Rica ou Equador. Não é necessária relocação.

Forklift Operator (1st Shift) (Plainfield, IN, US)

Hourly Pay Rate: $21.00 - $21.50/hr.

Department: E-Store

Schedule: Monday - Friday, 5:45am - 2:15pm

Some overtime may be required to fulfill job duties.

External Job Description

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, and vision insurance effective Day 1
Generous paid time off, including sick time, vacation, and holidays
Annual bonus program for all employees
401(k) plan with company matching
Tuition reimbursement, Employee Assistance Program (EAP), employee discounts, and much more!

What You Will Be Doing

As a Forklift Operator, you will play a key role in our warehouse operations by:

Safely operating reach trucks, order pickers and other material handling equipment (training provided)
Loading and unloading trailers and containers
Picking, packing, and shipping customer orders
Performing putaway of inbound shipments
Ensuring compliance with safety and documentation procedures
Participating in cycle counts and maintaining a clean work area

What You Will Bring

Your background and experience should include:

Willingness to learn and work safely
Familiarity with Warehouse Management Systems (WMS) and RF scanners is a plus
Ability to work overtime as needed
Strong attention to detail
No forklift experience required - we will train you

Apply today and start as early as next week!

The starting annual base pay for this role is between USD $21.00 nd $21.50/hr. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Account Mgr.- Educational Sector (Trujillo, LAL, PE)

Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

Develop and execute sales strategies to achieve or exceed annual revenue, margin, and market share targets in the educational sector with end users as universities and institutes.
Identify and pursue new business opportunities in existing and emerging markets.
Monitor market trends, competitive activity, and customer insights to adapt strategies proactively.
Develop and follow up account planning and forecasting processes aligned with corporate objectives.
Build and nurture long-term relationships with key customers and strategic partners.
Implement customer segmentation and value-based selling strategies.
Oversee pricing strategy and margin optimization, balancing competitiveness with profitability.
Turnover analysis and sales projection along with material planning and commercial areas.
Support the Product Manager in negotiating special conditions, including pricing, lead times, and product adaptations for special education projects.
Products and costumers (ABC) performance assessments and suggestions to eventually corrective actions.
Work closely with marketing, supply chain, and finance to ensure alignment on demand generation, inventory, and profitability.
Contribute to product roadmap and go-to-market strategies with market intelligence and customer feedback.

Main Requirements

+5 years of experience working with B2B Sales oriented to the educational market (Universities, institutes and schools)
Experience working with projects related to videprojectors or interactive display. (preferred)
Proved experience selling and developing educational projects in Trujillo, Cajamarca or Chiclayo.
Completion of an undergraduate program required (B.A. or B.S.)
Strong negotiation, leadership, and effective communication skills.
Customer-oriented mindset
Ability to design value propositions aligned with the needs of each institution

Travel

National Travel - Up to 50%

Forklift Operator (2nd Shift) (Plainfield, IN, US)

Hourly Pay Rate: $22.00 - $22.50/hr.

Department: E-Store

Schedule: Monday - Friday, 2:45pm - 11:15pm

Some overtime may be required to fulfill job duties.

About Epson

We are currently looking for Forklift Operators to join our team on 2nd Shift in our fast-paced warehouse environment. Whether you've operated forklift before or are brand new to warehouse equipment, we'll provide trainning to get you certified and confident.

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, and vision insurance effective Day 1
Generous paid time off, including sick time, vacation, and holidays
Annual bonus program for all employees
401(k) plan with company matching
Tuition reimbursement, Employee Assistance Program (EAP), employee discounts, and much more!

What You Will Be Doing

As a Forklift Operator, you will play a key role in our warehouse operations by:

Safely operating reach trucks, order pickers and other material handling equipment (training provided)
Loading and unloading trailers and containers
Picking, packing, and shipping customer orders
Performing putaway of inbound shipments
Ensuring compliance with safety and documentation procedures
Participating in cycle counts and maintaining a clean work area

What You Will Bring

Your background and experience should include:

Willingness to learn and work safely
Familiarity with Warehouse Management Systems (WMS) and RF scanners is a plus
Ability to work overtime as needed
Strong attention to detail
No forklift experience required - we will train you

Apply today and start as early as next week!

The starting annual base pay for this role is between USD $22.00 and $22.50/hr. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Forklift Operator (2nd Shift) (Plainfield, IN, US)

Hourly Pay Rate: $22.00 - $22.50/hr.

Department: E-Store

Schedule: Monday - Friday, 2:45pm - 11:15pm

Some overtime may be required to fulfill job duties.

About Epson

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, and vision insurance effective Day 1
Generous paid time off, including sick time, vacation, and holidays
Annual bonus program for all employees
401(k) plan with company matching
Tuition reimbursement, Employee Assistance Program (EAP), employee discounts, and much more!

What You Will Be Doing

As a Forklift Operator, you will play a key role in our warehouse operations by:

Safely operating reach trucks, order pickers and other material handling equipment (training provided)
Loading and unloading trailers and containers
Picking, packing, and shipping customer orders
Performing putaway of inbound shipments
Ensuring compliance with safety and documentation procedures
Participating in cycle counts and maintaining a clean work area

What You Will Bring

Your background and experience should include:

Willingness to learn and work safely
Familiarity with Warehouse Management Systems (WMS) and RF scanners is a plus
Ability to work overtime as needed
Strong attention to detail
No forklift experience required - we will train you

Apply today and start as early as next week!

Pre-Sales Specialist Educación (Lima, LIM, PE)

Nos encontramos en la búsqueda de un(a) Especialista de Preventa Técnica para brindar soporte técnico consultivo y liderar la promoción de soluciones tecnológicas orientadas al sector educativo. Esta posición desempeñará un papel clave en el acompañamiento de los equipos comerciales, apoyando el desarrollo de oportunidades de negocio mediante la demostración, validación e implementación de soluciones de videoproyección, scanners e impresión.

Buscamos un profesional con sólida experiencia en preventa y despliegue de soluciones tecnológicas para instituciones educativas, capaz de comprender las necesidades de los clientes y transformarlas en propuestas de valor que impulsen la adopción de nuevas tecnologías. Será responsable de liderar demostraciones, pruebas de concepto (PoC), capacitaciones y actividades de soporte técnico especializado, trabajando de manera cercana con las áreas de Ventas, Marketing y Servicio Técnico.

Descripción larga del puesto

Responsabilidades Principales

Además de las siguientes políticas y procedimientos de Epson, las responsabilidades principales incluyen, entre otras: Bajo supervisión limitada:

Brindar asistencia y soporte técnico especializado antes y después de la venta para soluciones de videoproyección, impresión y scanners, así como apoyar a los departamentos de ventas y marketing.
Colaborar con el departamento de ventas para desarrollar y generar demanda de nuevos negocios mediante la ejecución de diversas estrategias que contribuyan al cumplimiento de objetivos comerciales.
Apoyar al departamento de ventas mediante visitas y presentaciones a usuarios finales del sector educativo.
Realizar demostraciones de equipos previas a la instalación cuando sea necesario.
Brindar soporte a otros países de la región cuando se requiera.
Apoyar al departamento de servicio y soporte en actividades de preventa y posventa, cuando corresponda.
Participar en capacitaciones internas y externas relacionadas con los productos aplicables.
Actuar como líder técnico en la atención y resolución de problemas técnicos de canales y usuarios finales, incluidos aquellos relacionados con compatibilidad e integración.
Diseñar y demostrar soluciones de prueba de concepto (Proof of Concept - PoC) basadas en requisitos previamente establecidos.
Responder consultas de nivel medio y alto realizadas por clientes, distribuidores, mayoristas o subsidiarias.
Impartir cursos de instalación, diagnóstico de fallas y asistencia de primer nivel.
Reportar irregularidades detectadas en el funcionamiento de los productos que no estén documentadas en notas técnicas o manuales correspondientes, incluyendo el desmontaje, calibración y prueba de los productos.
Realizar demostraciones de equipos, instalaciones y revisiones de funcionamiento para el equipo de trabajo.

Requisitos Principales

Más de 5 años de experiencia en preventa para soluciones orientadas al sector educativo.
Experiencia en despliegue de soluciones relacionadas con videoproyectores, impresión o pantallas interactivas (deseable).
Sólidas habilidades de negociación y orientación al cliente.
Experiencia liderando Pruebas de Concepto (PoC) con clientes del sector educativo para validar el desempeño de las soluciones y su valor para el negocio.
Inglés intermedio (preferente).
Licenciatura o Ingeniería concluida

Viaja

Forklift Operator (2nd Shift) (Plainfield, IN, US)

Hourly Pay Rate: $22.00 - $22.50/hr.

Department: LTL

Schedule: Monday - Friday, 2:45pm - 11:15pm

Some overtime may be required to fulfill job duties

About Epson

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, and vision insurance effective Day 1
Generous paid time off, including sick time, vacation, and holidays
Annual bonus program for all employees
401(k) plan with company matching
Tuition reimbursement, Employee Assistance Program (EAP), employee discounts, and much more!

What You Will Be Doing

As a Forklift Operator, you will play a key role in our warehouse operations by:

Safely operating reach trucks, order pickers and other material handling equipment (training provided)
Loading and unloading trailers and containers
Picking, packing, and shipping customer orders
Performing putaway of inbound shipments
Ensuring compliance with safety and documentation procedures
Participating in cycle counts and maintaining a clean work area

What You Will Bring

Your background and experience should include:

Willingness to learn and work safely
Familiarity with Warehouse Management Systems (WMS) and RF scanners is a plus
Ability to work overtime as needed
Strong attention to detail
No forklift experience required - we will train you

Apply today and start as early as next week!

Marketing Specialist, Latin America - Undergraduate Rotation Program (Los Alamitos, CA, US)

Epson is looking for a recent college graduate to join our Latin America Product Marketing team! The Undergraduate Rotation Program is an opportunity to be exposed to multiple areas within Epson America’s B2B lines of business, as well as develop a wide range of skills and experience in preparation for opportunities within the company before completion of the one-year program.

Who is Epson?

A global technology powerhouse with a long history of innovative technology, award winning products and industry leading market performance.

Why work at Epson?

We have a well-deserved reputation for being an incredible place to work.
Is a recognized and respected employer, with a long track record of environmental and social responsibility.

What areas will I work in?

The Specialist will gain experience in three key areas of Latin Product Marketing, Product Forecasting, and Service and Support.

- Product Marketing:
  - Work closely with Marketing Communications, Documentation, Service/Support, Logistics, and other groups to manage the product throughout its lifecycle
  - Make recommendations regarding positioning and pricing of assigned product(s)
  - Conduct competitive analysis and benchmarking and make recommendations

- Product Forecasting:
  - Support Latin Subs with product forecast to ensure product availability, as well as forecast accuracy from the Region.
  - Participate in the development of annual budget forecast

- Service and Support:
  - Review Regional warranty extension agreements, make recommendations for price harmonization, and update the Regional Authorized Service Centers database

About your experience:

Bachelor's Degree in Marketing, Business Administration, Supply Chain, Finance, Economics, or a related field
Excellent written and verbal communication skills in English AND Spanish (Portuguese is a plus)
Strong Microsoft Excel skills with the ability to analyze data, develop forecasts, and interpret business metrics; proficiency in Word and PowerPoint
Strong analytical and financial acumen, including the ability to interpret data, identify trends, and support pricing, forecasting, and business planning decisions
Highly organized with strong time management skills and the ability to manage multiple priorities in a fast-paced environment
Takes the initiative to "get the job done"
Critical thinker with the ability to solve complex problems
New college graduates with relevant internships, coursework, or project experience will be considered

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $71,027 and $79,905. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Account Mgr. Sector Educativo (Trujillo, LAL, PE)

Estamos en búsqueda de un(a) Key Account Manager (KAM) para liderar el desarrollo de negocios y la gestión de cuentas estratégicas dentro del sector educativo en Perú. Esta posición será responsable de impulsar el crecimiento comercial, identificar nuevas oportunidades de mercado y construir relaciones de largo plazo con universidades, institutos y socios comerciales clave.

Esta posición trabajará de manera cercana con los equipos de Marketing, Finanzas y Cadena de Suministro para asegurar la ejecución exitosa de las iniciativas comerciales y el crecimiento sostenible del negocio en la región.

Descripción larga del puesto

Funciones Principales

Desarrollar e implementar estrategias comerciales para alcanzar o superar los objetivos anuales de ingresos, margen y participación de mercado en el sector educativo, con foco en universidades e institutos.
Identificar y desarrollar nuevas oportunidades de negocio en mercados existentes y emergentes.
Monitorear las tendencias del mercado, la actividad de la competencia y las necesidades de los clientes para adaptar las estrategias de manera proactiva.
Desarrollar y dar seguimiento a los procesos de planificación de cuentas y proyección de ventas alineados con los objetivos corporativos.
Construir y fortalecer relaciones de largo plazo con clientes clave y socios estratégicos.
Implementar estrategias de segmentación de clientes y ventas basadas en valor.
Supervisar la estrategia de precios y la optimización de márgenes, equilibrando competitividad y rentabilidad.
Realizar análisis de rotación de inventario, proyecciones de ventas y planificación de materiales en coordinación con las áreas comerciales.
Brindar apoyo al Product Manager en la negociación de condiciones especiales, tales como precios, plazos y adaptaciones de producto para proyectos educativos especiales.
Evaluar el desempeño de productos y clientes (clasificación ABC) y proponer acciones correctivas cuando sea necesario.
Trabajar estrechamente con las áreas de Marketing, Cadena de Suministro y Finanzas para garantizar la alineación en generación de demanda, gestión de inventario y rentabilidad.
Contribuir al roadmap de productos y a las estrategias de lanzamiento al mercado mediante inteligencia de mercado y retroalimentación de clientes.

Requisitos Principales

Más de 5 años de experiencia en ventas B2B orientadas al mercado educativo (universidades, institutos y colegios).
Experiencia en proyectos relacionados con videoproyectores o pantallas interactivas (deseable).
Experiencia comprobada en ventas y desarrollo de proyectos educativos en Trujillo, Cajamarca o Chiclayo.
Título universitario concluido (Licenciatura o Ingeniería).
Sólidas habilidades de negociación, liderazgo y comunicación efectiva.
Fuerte orientación al cliente.
Capacidad para diseñar propuestas de valor alineadas con las necesidades de cada institución.

Viaja

Field Service Specialist - Remote Miami-Fort Lauderdale (Miami, FL, US)

This is a highly customer-facing role for someone who enjoys solving technical challenges, working independently in the field, and building strong customer relationships. The position is remote and must be based in the Miami–Fort Lauderdale area, with significant travel to customer locations.

What You Will Do

Diagnose product failures and perform on-site and remote repairs to quickly return customer equipment to production
Troubleshoot hardware, software, networking, configuration, and equipment performance issues
Install Epson products and conduct customer training on equipment operation, production, and maintenance
Recommend solutions to improve equipment performance and the overall customer experience
Apply knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to troubleshoot and resolve equipment issues
Perform customer site evaluations and support product installations
Provide technical and service training to service providers and other partners as assigned
Identify potential customer concerns and resolve or escalate issues as appropriate
Document service and repair activities and maintain accurate technical records
Support pre- and post-launch activities for assigned products, including development of installation, service, and support documentation
Provide technical support to customers through phone, email, chat, and on-site service
Support special technical projects and initiatives as assigned by Service management

What You Will Bring

5–8 years of experience providing advanced technical or field service support for commercial and industrial printing equipment or similar complex electromechanical products
Field-based/on-site troubleshooting, repair, installation, and customer support experience
Strong electromechanical troubleshooting skills and the ability to diagnose hardware and software issues
Experience with RIP software, color management, and ICC profiles
Ability to troubleshoot computer hardware, software, configuration, and networking issues
Ability to read and interpret technical documentation, product specifications, and service manuals
Strong customer service and communication skills with the ability to explain technical information clearly
Ability to work independently in the field, prioritize service needs, and effectively manage changing customer requirements
Strong problem-solving skills with a focus on minimizing customer downtime and delivering a high-quality service experience
Ability to organize, document, and communicate technical findings and service activity
Completion of a two-year program at a community college, technical school, or commercial school, or equivalent education and experience
Ability to travel more than 50%, including travel on short notice to support next-business-day service requirements
Must reside in the Miami–Fort Lauderdale area and be able to support customers throughout South Florida and other locations as business needs require.

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more

Product Manager - Large Format Printing (Los Alamitos, CA, US)

Epson is a global technology leader dedicated to delivering innovative imaging and printing solutions that help businesses improve productivity, creativity, and operational efficiency. Our Commercial and Industrial Printing business is transforming the way professionals produce photography, fine art, graphic arts, proofing, signage, textiles, and other specialty applications through industry-leading large-format printing technology.

Epson is seeking a Product Manager to join the Professional Photo Products team within our Large Format Printing business. This role will focus on Epson’s professional large-format photo portfolio and the products, software, media, and workflows used in photography, fine art reproduction, graphic arts, and proofing applications.
In this role, you will help shape the product roadmap and manage products throughout their lifecycle—from evaluating customer and market needs and working with global engineering teams on product development to launch, positioning, pricing, forecasting, and ongoing product management. You will develop a strong understanding of the needs of professional photographers, photo labs, fine art printmakers, graphic arts professionals, and other imaging customers, translating those needs into recommendations that help ensure our solutions are technically ready, commercially relevant, and positioned for success.

You will work hands-on with Epson’s professional photo products and printing workflows, evaluating how printers, inks, media, software, color-management tools, and related technologies work together to deliver exceptional image quality, color accuracy, consistency, and reliability. You will collaborate closely with technical, sales, marketing, and service teams to support new-product introductions and the ongoing success of the portfolio.

This is an ideal opportunity for someone who combines wide-format printing experience with a passion for professional imaging, technical curiosity, and strong business acumen. You should enjoy working directly with products, testing print quality and workflows, evaluating media and applications, solving technical and commercial problems, and collaborating across teams to bring successful products and solutions to market. Experience with professional photography, fine art printing, proofing, color management, or related imaging workflows is highly desirable.

This position is based at Epson America’s headquarters in Los Alamitos, California, and offers the opportunity for a hybrid work schedule. Due to the hands-on nature of the role, regular on-site presence is needed, particularly during onboarding and when working with Epson’s product portfolio and technical teams.

What You Will Do

Product Development

Provide input into the development of product roadmaps for assigned products
Partner with Epson's global headquarters and engineering teams to monitor product development and recommend solutions that address North American market needs
Conduct and analyze market, customer, competitive, and technical information and translate findings into product recommendations
Evaluate product capabilities, print workflows, media, applications, and market requirements to support product development and commercialization decisions

Product Management

Contribute to achieving revenue and gross profit objectives for assigned products
Establish and manage structured processes for successful product launches
Collaborate with Marketing Communications, Documentation, Service and Support, Logistics, Sales, global headquarters, and other cross-functional teams to manage products throughout their lifecycle
Recommend product positioning and pricing strategies based on market needs, competitive dynamics, and business objectives
Provide recommendations for advertising, promotional, and product marketing activities
Manage product lifecycle and transition activities to help minimize inventory and support launch timelines
Serve as an internal and external product expert and champion for assigned products
Support sales teams through customer visits, presentations, demonstrations, and technical product expertiseSupport company events, sales meetings, industry events, and trade shows
Conduct competitive analysis and benchmarking and provide recommendations based on findings
Develop and maintain relationships with industry organizations, analysts, customers, and other market stakeholders
Work closely with global and cross-functional teams to address changing product, customer, and market requirements
Manage and leverage vendor relationships to support product and business objectives

Business & Relationship Management

Build strong relationships with Product Management, Sales, Marketing, Service and Support, and other cross-functional teams
Develop productive working relationships with Epson's global headquarters and engineering teams in Japan
Participate in annual and tactical business planning and contribute to product and departmental goals
Support budget planning and operate within established business and financial guidelines

What You Will Bring

5–8 years of product management, product marketing, or related experience
Previous large format printing experience with 13-inch or wider graphics printers
Proven success managing products throughout the product lifecycle
Understanding of large format printing workflows, media, applications, and related technologies
Strong technical understanding with the ability to evaluate product capabilities and translate technical information into customer and market requirements
Ability to balance product knowledge with business acumen, market needs, and commercial considerations
Experience translating customer and market insights into actionable product recommendations
Strong analytical and problem-solving skills with the ability to evaluate competitive, market, and product information
Strong organizational and project management skills with the ability to manage multiple priorities and adapt as business needs evolve
Excellent communication and presentation skills with the ability to collaborate effectively with technical and non-technical audiences
Experience working in cross-functional and multicultural environments; experience collaborating with global headquarters, engineering, or product development teams is highly desirable
Ability and willingness to travel domestically and internationally as business needs require
Bachelor's degree or equivalent experience

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $148,353 and $188,941. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Senior IT Architect - Enterprise AI (Los Alamitos, CA, US)

Position Summary

The Senior Technical Architect – Enterprise AI will define and govern the technical architecture for enterprise Generative AI applications, AI agents, knowledge solutions, and AI-enabled business processes.

This role will establish secure, scalable, reusable architecture patterns connecting AI capabilities with enterprise data, APIs, knowledge, and business applications. The architect will provide technical leadership from concept through production and partner closely with engineering, data, cloud/platform, cybersecurity, enterprise architecture, and business teams.

Key Responsibilities

Define and evolve the enterprise reference architecture for Generative AI applications and AI agents.
Design architectures for RAG, conversational AI, enterprise search, agentic workflows, and AI-enabled applications.
Establish reusable patterns for model access, model gateways, prompt/context management, embeddings, vector/semantic search, knowledge retrieval, and agent orchestration.
Design secure integration patterns connecting AI agents with enterprise applications, APIs, data, tools, events, and workflow services.
Define identity, authorization, human-in-the-loop, and approval patterns for AI agents and higher-risk actions.
Establish standards for AI security, evaluation, observability, tracing, auditability, resiliency, performance, and cost management.
Evaluate AI models, platforms, frameworks, and emerging technologies and recommend appropriate enterprise standards.
Develop reference architectures, reusable components, technical standards, architecture diagrams, and reference implementations.
Conduct architecture and technical design reviews and provide technical leadership to development teams.
Partner with Security, Privacy, Data Governance, and Responsible AI teams to embed appropriate controls into AI solutions.
Ensure architectures are scalable, maintainable, API-driven, loosely coupled, and model/provider agnostic where appropriate.

Required Qualifications

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field, or equivalent relevant professional experience.
10+ years of software, solution, cloud, or enterprise architecture experience, including modern cloud-native applications.
Strong understanding of Generative AI, LLM-based applications, RAG, embeddings, semantic/vector search, and enterprise knowledge retrieval.
Experience designing AI agent/agentic architectures, including tool calling, context management, orchestration, memory, and human approval.
Strong experience with APIs, microservices, event-driven architecture, integration patterns, and identity/access management.
Experience with Python and/or modern application-development technologies and the ability to provide technical guidance to engineering teams.
Strong understanding of structured and unstructured data architectures.
Experience with cloud security including IAM, secrets management, encryption, logging, monitoring, and secure API integration.
Experience translating complex business requirements into secure, scalable, production-ready technical architectures.
Strong technical communication, architecture documentation, and stakeholder-management skills.

Preferred Qualifications

Master's degree in Computer Science, Engineering, AI/Data Science, or related discipline.
Experience with Azure OpenAI/OpenAI, AWS Bedrock, Google Vertex AI, Anthropic, or comparable enterprise AI platforms.
Experience with AI agent frameworks, orchestration technologies, model gateways, and AI evaluation/observability tools.
Experience with Snowflake and modern data-cloud/AI platforms.
Experience integrating AI with enterprise platforms such as Salesforce, SAP, Oracle, ServiceNow, or comparable systems.
Knowledge of knowledge graphs, semantic layers, data catalogs, and enterprise search.
Experience establishing AI architecture standards, reference architectures, or reusable AI platforms within a large enterprise.
Relevant cloud, architecture, security, or AI certifications are a plus.

Location & Working Hours

Remote: candidate must be physically located within the United States.
Regular working hours are 8:30 AM–5:30 PM Pacific Time, with consistent availability during these hours.

Success Measures

Success will be measured by the ability to establish a secure, scalable, reusable enterprise AI architecture that accelerates AI delivery across business domains while improving consistency, security, reliability, and maintainability and reducing duplicated technology and technical debt.

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more

The starting hourly base pay for this role is between USD $89.93 and $109.92 (equivalent to $187,054 to $228,633 per year based on 2,080 hours). Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Senior Programs Manager - Enterprise AI (Los Alamitos, CA, US)

Position Summary

The Senior Program Manager – Enterprise AI will lead the planning, execution, governance, and adoption of enterprise AI initiatives. This role will coordinate cross-functional teams across business, technology, data, security, privacy, architecture, and external partners to move high-value AI opportunities from concept through production and measurable business outcomes.

The ideal candidate is an experienced enterprise program leader with practical knowledge of Generative AI, LLMs, RAG, AI agents, enterprise applications, data platforms, and Responsible AI.

Key Responsibilities

Own the Enterprise AI roadmap, priorities, milestones, dependencies, risks, budgets, and business outcomes.
Establish and manage a structured process for AI use-case intake, evaluation, prioritization, and portfolio management.
Lead AI initiatives from discovery and proof-of-concept through pilot, production deployment, adoption, and continuous improvement.
Coordinate programs across business functions including Sales, Customer Service, Finance, Operations, HR, Marketing, and IT.
Partner with architecture, engineering, data, application, and infrastructure teams to develop realistic delivery plans.
Establish AI governance, stage gates, documentation standards, and delivery processes.
Coordinate Security, Privacy, Legal, Compliance, Responsible AI, and Architecture reviews.
Manage dependencies across enterprise applications, data platforms, APIs, cloud services, AI platforms, and integrations.
Define and track KPIs including adoption, productivity, quality, cycle-time improvement, cost savings, customer impact, and ROI.
Lead executive steering committees, program reviews, prioritization, risk management, and status reporting.
Manage technology vendors, implementation partners, and external resources.
Drive organizational readiness, communications, training, and adoption of enterprise AI capabilities.

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, Business Administration, or related field, or equivalent relevant professional experience.
10+ years of technology program/project management experience, including complex enterprise transformation programs.
Experience leading or significantly contributing to an enterprise AI, Generative AI, AI/ML, or advanced technology program.
Experience delivering programs involving enterprise applications, cloud platforms, data, APIs, integrations, or digital transformation.
Working knowledge of LLMs, RAG, AI agents/agentic workflows, prompt engineering, AI/ML lifecycle concepts, and AI governance.
Experience coordinating Responsible AI, security, privacy, legal, compliance, and technology risk requirements.
Strong experience developing roadmaps, business cases, KPIs, executive dashboards, and value-realization measures.
Strong understanding of Agile and iterative product-delivery methodologies.
Excellent stakeholder management, executive communication, facilitation, and vendor-management skills.
Ability to translate technical AI concepts into clear business decisions and outcomes.

Preferred Qualifications

Master's degree in Business, Technology, Engineering, Data Science, or related discipline.
PMP, PgMP, SAFe, Agile/Scrum, Prosci, or equivalent certification.
Experience with platforms such as Salesforce, SAP, Oracle, Snowflake, Microsoft Azure, AWS, Google Cloud, or comparable enterprise platforms.
Experience with an Enterprise AI Center of Excellence (CoE) or AI enablement program.
Experience developing AI use-case prioritization and value-realization frameworks.
Familiarity with Responsible AI frameworks such as NIST AI RMF.

Location & Working Hours

Remote; candidate must be physically located within the United States.
Regular working hours are 8:30 AM–5:30 PM Pacific Time, with consistent availability during these hours.

Success Measures

Success will be measured by the ability to move high-value AI opportunities into production, deliver programs predictably, increase enterprise AI adoption, manage risk effectively, and demonstrate measurable business value from AI investments.

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $201,183 and $276,628. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.