Careers at Epson

Consumer Account Manager, Amazon (Seattle, WA, US)

Epson, a global technology leader focused on enriching lives and creating a better world through engineered precision, exceptional people, enduring partnerships and a commitment to the environment, is seeking an exceptional Account Manager - Consumer to join our Sales team. You will be responsible for building Epson top-line sales by meeting and exceeding sales quotas and increasing Epson brand awareness and market penetration, developing, and coordinating sales activity to Key Retailers and Authorized Epson Resellers within a deﬁned territory, and overseeing all facets of reseller account and relationship management.

This position is remote. It is preferred that the Account Manager reside in the Seattle area.

What you will be doing:

Builds Sales

Meets or exceeds sales and product objectives in territory by eﬀectively utilizing all resources available.
Collaborates with Manager in development of sales plan.
Establishes a strong Epson presence within account base at decision maker and management level.
Interacts with all appropriate internal and external customers to ensure successful implementation of sales and marketing strategies with the customer.
Motivates all customer personnel to support sales and marketing eﬀorts of Epson products.
Identiﬁes and understands the customer’s needs and provides solutions using Epson products, programs, and services.
Designs and creates marketing programs consistent with corporate strategies that result in achievement of sales quotas and objectives within deﬁned territory.
Ensures that marketing funds are focused on programs that achieve desired product mix and ROI and considers impact on all Epson channels of distribution.
Demonstrates products to existing and potential customers.
Keeps abreast of product lines and industry trends and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant
future.
Participates in trade shows, reseller seminars and sales meetings.
Identiﬁes sales training needs of account and prepares training in conjunction with the Sales Training Department.
Resolves customer issues promptly and thoroughly; escalates issues to manager as appropriate.

Eﬀective Sales Administration

Develops and provides Sales Operations with monthly product forecasts and sell-through/inventory by account.
Adheres to all administrative policies and procedures.
Operates within budgetary constraints.
Submits weekly activity/call reports.

Skills and experience you will bring:

Experience working with Amazon as a vendor or working at Amazon as a vendor manager. (5+ years)
Proven success as sales account manager
Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
Up to 50% travel

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $143,078.96 and $178,848.34. This position will have a 65/35 commission plan. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

#LI-Remote

Material Handler I (Depot-Support, 1st Shift) (Indianapolis, IN, US)

Hourly Pay Rate: $18.00 - $19.50/hr.

Department: Depot-Support

Shift: 1st

Schedule: Monday - Friday, 5:45am - 2:15pm

Some overtime may be required to fulfill job duties.

About Epson

Epson is a global technology leader dedicated to connecting people, things, and information with its original, efficient, compact, and precision technologies. With a lineup ranging from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems, and industrial robots, the company focuses on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables, and robotics.

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, vision insurance effective Day 1
Generous paid time off, including sick time, vacation, and holidays
Annual bonus program for all employees
401K plan with company matching
Tuition reimbursement, employee assistance program, employee discounts, and much more!

Position Summary

Material Handlers are responsible for shipping or receiving inventory and non-inventory goods within a specific area while maintaining the facility and inventories in an orderly condition. They build strong relationships with peers, other departments, and managers to best meet company goals and objectives.

Principal Accountabilities:

Accurately pick, pack, and ship customer orders. Perform accurate putaway of inbound shipments.
Operate equipment in accordance with safety procedures.
Load and unload trailers and containers.
Place appropriate documentation with outbound orders and inbound product per instructions.
Ensure all compliance requirements and special instructions are met.
Conduct random quality control audits of inbound and outbound shipments to ensure compliance.
Comply with all Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Radio Frequency (RF) instructions.
Complete housekeeping duties as assigned.
Participate in cycle counting processes.
Perform other duties as assigned.

Requirements

Previous experience in a warehouse environment is preferred.
Warehouse Management Systems (WMS) and Radio Frequency (RF) experience is preferred.
Ability to operate material handling equipment is a plus.
Ability to work overtime when needed.

The starting annual base pay for this role is between USD $18.00 and $19.50/hr. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Material Handler I (Receiving, 2nd Shift) (Indianapolis, IN, US)

Hourly Pay Rate: $19.00 - $20.50/hr.

Department: Receiving

Shift: 2nd

Schedule: Monday - Friday, 2:45pm - 11:15pm

Some overtime may be required to fulfill job duties.

About Epson

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, vision insurance effective Day 1
Generous paid time off, including sick time, vacation, and holidays
Annual bonus program for all employees
401K plan with company matching
Tuition reimbursement, employee assistance program, employee discounts, and much more!

Position Summary

Principal Accountabilities:

Accurately pick, pack, and ship customer orders. Perform accurate putaway of inbound shipments.
Operate equipment in accordance with safety procedures.
Load and unload trailers and containers.
Place appropriate documentation with outbound orders and inbound product per instructions.
Ensure all compliance requirements and special instructions are met.
Conduct random quality control audits of inbound and outbound shipments to ensure compliance.
Comply with all Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Radio Frequency (RF) instructions.
Complete housekeeping duties as assigned.
Participate in cycle counting processes.
Perform other duties as assigned.

Requirements

Previous experience in a warehouse environment is preferred.
Warehouse Management Systems (WMS) and Radio Frequency (RF) experience is preferred.
Ability to operate material handling equipment is a plus.
Ability to work overtime when needed.

The starting annual base pay for this role is between USD $19.00 and $20.50/hr. . Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Senior Financial Analyst (Los Alamitos, CA, US)

Epson, a global technology leader, is seeking an exceptional Sr. Financial Analyst to join our Finance team. You will be responsible for managing relationships with different business managers, regarding budget, forecast preparation, financial and KPI reporting of assigned areas, internal controls assessment, and monthly marketing spend analysis. Join a high-energy team with a strong manager who will support you to flourish and succeed! This position will be based out of our Los Alamitos, CA office with the opportunity for a hybrid work schedule.

Principal Accountabilities.
In addition to the following, Epson's policies and procedures, principal accountabilities include, but are not limited to:

Budgeting and Forecasting.

Contributes to preparing and summarizing the yearly consolidated sales and expense budget and subsequent quarterly updates to be submitted to Seiko Epson Corporation following compliance guidelines.
Assists in preparing and processing the consolidated pro forma financial statements (US, Canada, Latin America).
Analyze financial risks and opportunities for U.S. Senior Management, including active collaboration, partnership, and support to assigned functional business stakeholders.
Operates within budgetary constraints, develops annual and quarterly forecasts; participates in updating and reconciling operating and budget plans as required.
Supports rolling forecast processes for accuracy and completeness.
Ensure that system-generated reports and downloads for assigned areas are complete, accurate, and valuable for analysis and journal entry preparation; provide recommendations for reporting enhancements.
Improving the BP and FC process (identify and execute multi-layered reviews from multiple perspectives).
Flux analysis (results vs. latest Plan, Forecast, or other designated benchmark)—pre-submission during the review process and post-submission to the Parent company, including timely coordination to obtain required schedules.
Maintains the financial integrity of focused areas and the ongoing development and refinement of reports and dashboards used in management decision-making (SAP queries, Power BI reports, and SharePoint sites).
Required reporting, schedule submissions to Seiko Epson Corporation, and support to other members as assigned.

Financial Business Analytics

Provides value-added financial business analytics by using proprietary and syndicated market data to achieve corporate objectives, including project framework, data collection, analysis, and effective communication of key findings.
Developing financial reports on the different business units, including periodic reporting and analysis, month-end close processing, and variance analysis.
Transfer Pricing analysis will determine product pricing policies between the parent company and its subsidiaries.
Manages, leads, and personally prepares business reports and presentations for the local and Parent company executive teams.
Proactively anticipates future information needs to enhance Senior Management's decision-making.
On an as-needed basis, leads and/or participates as a thought leader or strong contributor in various AD-HOC strategy project assignments

Internal Controls and Business Analysis

Analyze the adequacy of internal controls for financial reporting.
Make recommendations to improve internal controls and assist in implementation.
Improve the month-end close and expense allocation process and reinforce the SEC reporting process
Review and maintain allocation drivers and cost center details.
Maintain confidentiality of financial information, investment decisions, or any other organizational tasks.

Required Skills and Experience:

Minimum 5-8 years of experience, with 3-5 years of focus in Financial Planning & Analysis.
A bachelor’s degree (accounting, finance, or business with a finance focus) is required.
Strong research and analysis skills, attention to detail is required.
Advanced Excel skills required (Pivot Tables, V-Lookups, etc.). Macro or VBA experience is desired.
Experience with SAP, BPC, Power BI dashboards, and SAP Analysis for Office is preferred.

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $100,233 and $131,556. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

#LI-Hybrid

L20184 Leader, IT applications (Barueri, SP, BR)

Leader, IT applicattions

Position Purpose: Responsible for the SD module in SAP (Sales and Distribution), implementing global and local projects and improvements, as well as maintaining and supporting related IT applications such as Mastersaf-DFe, Hybris B2B, EDI, sustaining the business needs of Epson do Brasil.

Main Responsibilities:

Act as a functional sales and distribution (SD) analyst in SAP ECC;
Manage and ensure support, maintenance, and implementation of IT applications to meet business needs;
Manage the portfolio of system demands with business areas;
Functionally understand business needs, its structure, and activities to support the construction of requirements;
Support the business area in better utilizing existing systems and/or suggesting new solutions;
Configure the SAP SD module according to best practices;
Build and validate functional and technical specifications;
Validate and complement test plans;
Ensure the quality of the technical solution involved in ongoing demands;
Ensure the quality of demand documentation and compliance with internal policies and standards;
Work with a multidisciplinary team on demands with Brazil and international scope;
Ensure effective strategic alignment of solutions, ensuring complete adherence to established policies, standards, and processes;
Ensure the availability, reliability, and integrity of system information;
Perform documentation activities of the implemented Information System and the processes supported by it;
Support the global team in global solutions and projects.

Requirements:

Bachelor's degree in IT or related areas;
Advanced English is essential;
Solid experience and mastery of the SD module;
Experience acting as a functional consultant, implementing and rolling out projects from start to finish;
Experience in SAP SD (ECC) with performance in: Electronic Invoice (NFe/NFSe), Brazil Localization, understanding and application of notes and J1BTAX configurations;
Solid Fiscal/Brazil Localization Knowledge;
Knowledge and experience with the CS module will be a differential;
Knowledge in additional modules in the context of integration (FI, MM, WM, EWM, others) will be a differential.

Desirable Requirements:

Knowledge and experience with project management, PMBOK, Scrum and/or Agile;
Knowledge in additional modules (CS, MM, FI);
Participation in SAP S/4HANA Implementation projects.

Service Training Instructor (Plainfield, IN, US)

Epson, a global technology leader, is seeking a Service Training Instructor for our service and support training department. In this role, you'll develop and deliver technical repair and service training for various product lines. You'll train Epson Field Service Specialists, outsourced service vendors, service partners, and internal support teams. Additionally, you'll create product theory and operation training and develop field repair guides for assigned products.

This position is based our of our Plainfield, IN location with an opportunity for a hybrid schedule.

What you will be doing:

Customer Training

Assesses the training needs of Epson Authorized Service Vendors, Outsource Vendors, Resellers, Advanced Product Support, Technical Support, Repair Depot and other Strategic Customers and partners as defined by management and business requirements.
Develops and improves curriculum for new and existing products to meet customer needs.
Writes and maintains field repair guides and other technical documents on assigned product lines.
Develops customized courses as required by customers.
Conducts technical training on use, maintenance, troubleshooting, and repair of Epson products.
Negotiates for customer on-site training including scheduling and content.

Technical Support

Assists service and technical support call center groups in resolution of difficult escalations.

Relationship Management

Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives.

What you will bring:

Minimum of 3-5 years in an instructional trainer role
Experience with troubleshooting and repair training
Experience with live training and web-based training required
Experience as a trainer for printer, projector, and POS technology preferred but not required
Background in education preferred
This position may require more than 50% travel at times
Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $66,467 and $87,238. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law

#LI-Hybrid

Leader, IT applications (Barueri, SP, BR)

Leader, IT applications (SAP SD )

Main Responsibilities:

Act as a functional sales and distribution (SD) analyst in SAP ECC;
Manage and ensure support, maintenance, and implementation of IT applications to meet business needs;
Manage the portfolio of system demands with business areas;
Functionally understand business needs, its structure, and activities to support the construction of requirements;
Support the business area in better utilizing existing systems and/or suggesting new solutions;
Configure the SAP SD module according to best practices;
Build and validate functional and technical specifications;
Validate and complement test plans;
Ensure the quality of the technical solution involved in ongoing demands;
Ensure the quality of demand documentation and compliance with internal policies and standards;
Work with a multidisciplinary team on demands with Brazil and international scope;
Ensure effective strategic alignment of solutions, ensuring complete adherence to established policies, standards, and processes;
Ensure the availability, reliability, and integrity of system information;
Perform documentation activities of the implemented Information System and the processes supported by it;
Support the global team in global solutions and projects.

Requirements:

Bachelor's degree in IT or related areas;
Advanced English is essential;
Solid experience and mastery of the SD module;
Experience acting as a functional consultant, implementing and rolling out projects from start to finish;
Experience in SAP SD (ECC) with performance in: Electronic Invoice (NFe/NFSe), Brazil Localization, understanding and application of notes and J1BTAX configurations;
Solid Fiscal/Brazil Localization Knowledge;
Knowledge and experience with the CS module will be a differential;
Knowledge in additional modules in the context of integration (FI, MM, WM, EWM, others) will be a differential.

Desirable Requirements:

Knowledge and experience with project management, PMBOK, Scrum and/or Agile;
Knowledge in additional modules (CS, MM, FI);
Participation in SAP S/4HANA Implementation projects.

Strategic Account Manager - Micro Devices - Semiconductors (Los Alamitos, CA, US)

Focused on a limited number of strategic accounts in California with design locations throughout North America, the Strategic Account Manager will be responsible for a specific number of strategically chosen Accounts. Daily duties will include management of independent manufacturer representatives, and key customers on behalf of Epson Microdevices – Components. Our products include Timing Devices, IC’s, and Sensors.

This role will report directly to the Sales Manager, Strategic Accounts. Qualiﬁed candidates will have 5+ years technical sales experience, with a component background preferred. The ideal candidate must be in California, as this is where the accounts are primarily located.

The Sales Manager will work from a home office. This is a remote position, located in California. Travel expected approximately 33% of the time.

Strategic Sales Manager Duties:

1. Build Sales

Sales management of key accounts in California. Primary duties include growing relationship, increasing sales, & discovery of new opportunities for focus parts. Will be required to have complete control of managing open orders and monitoring forecast. Will be expected to establish a high-level relationship with key contacts at all their customers. Sales Manager will help identify customer’s needs and recommend applicable Epson solutions.
Although customers will primarily be based in California, Sales Manager will have sales responsibility for all customer locations throughout North America. Will be required to travel to these locations as needed.
Motivate and manage outside sales representatives, while actively engaging with customers and channel partners. This includes monthly review calls, to discuss plans, sales goals, and market research.
Meet or exceed sales objectives for your customers by eﬀectively utilizing all resources available. Competency with Microsoft office; Excel (V-look up, Pivot tables, Charts & Graphs), PPT (presentation creation), Power BI (data mining and analysis), and Epson internal system for opportunity tracking are critical for this role.
Manage and track new revenue opportunities until reaching mass production.
Develop strategic account plans to support revenue targets, consistent with company short term demand and long-term objectives for revenue. Emphasis is on Epson’s Focus Products. Work closely with Marketing team to follow customer trends.

2. Eﬀective Sales Administration

Develops and provides management with accurate monthly product forecasts.
Ensure all administrative responsibilities are completed in a timely manner and corporate policies are followed.
Develops and provides periodic reports as deﬁned by management.

3. Relationship Management

Builds strong relationships with peers, and other departments across Epson, to best meet company goals and objectives.
Develop Senior Management relationships at key accounts, and our Channel partners.

4. Minimum Experience Requirements

Requires some sales experience (5+ years minimum), and Sales Management experience is preferred.
Completion of an undergraduate program (BA or BS, technical degree preferred) or equivalent experience.
Travel up to 33%.

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $125,626. and $192,599. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This position will have a 70/30 commission plan.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

#LI-Remote

International Trade Compliance Specialist (Los Alamitos, CA, US)

Epson America is a leading manufacturer in the printer, professional imaging, projector, scanner, system devices, and factory automation categories.
The International Trade Compliance Specialist oversees all import/export compliance procedures relative to Supply Chain and ensures that product flow meets global trade policies and regulations. This includes compliance with U.S. Customs and assigning appropriate HTS Classifications.

This position is based our of Epson America's headquarters in Los Alamitos, CA with an opportunity for a hybrid schedule.

Responsibilities

Executing the day-to-day international trade compliance operational activities
Assigning Harmonized Tariff Schedule Codes (HTS), Schedule B and ECCN classifications to Epson products.
Audit both daily import entries and daily statement payments to ensure accuracy.
Support internal import and export compliance audits, including policies and procedures to ensure compliance.
Ensure compliance and comply with U.S. Customs (including HTS Classification), U.S. Dept. of Commerce and other domestic agencies such as Federal Drug Administration (FDA) and Environmental Protection Agency (EPA).
Perform quarterly audits and document findings with overseas suppliers to ensure CTPAT (Customs Trade Partners Against Terrorism) Security Profile compliance.
Screen export orders against restricted/denied partied lists.
Support import/export shipment requests and prepare documentation
Research and interpret U.S. import/export regulations, monitor changes and take necessary actions to ensure company compliance.
Responsible for retrieving and analyzing necessary import and export data for Duty Drawback claims.
Issue and coordinate Free Trade Agreement, Certificate of Origin in compliance with application regulations.
Report import/export non-compliance to Parent Company, monitor issues and create strategies to ensure compliance going forward.
Make recommendations for GTS/SAP System modifications/upgrades including testing.
Prepare annual Customs Duty Reconciliation.
Prepare data reporting as it relates to Section 301 Duties and/or other department related needs.

Skills & Qualification

5- 8 years of customs brokerage and compliance related experience
Customs Brokers License required
Experience within a corporate environment preferred
Completion of an undergraduate degree or equivalent experience (B.A or B.S)
Understanding all the elements of an import and export customs desk
Understanding of transportation and brokerage documents
Proactive in resolving problems and taking initiative to see them through

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $73,113 and $95,960. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

#LI-Hybrid

Associate Repair Technician (Depot, 1st Shift) (Indianapolis, IN, US)

Hourly Pay Rate: $17.00 - $18.00/hr.

Department: Depot-Repair

Shift: 1st

Schedule: Monday - Friday, 6:00am - 2:30pm OR 7:00am - 3:30pm

Some overtime may be required to fulfill job duties.

About Epson

Epson is a global technology leader dedicated to connecting people, things, and information with its original, efficient, compact, and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems, and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, and robotics.

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, vision insurance effective Day 1
Generous paid time off, including sick time, vacation, and holidays
Annual bonus program for all employees
401K plan with company matching
Tuition reimbursement, employee assistance program, employee discounts, and much more!

Principal Accountabilities

In addition to following Epson's policies & procedures, you will be responsible for the following:

Performs repairs on units under direct/limited supervision from management, following written work instructions
Inspects a unit's inner and outer housing to determine repairable or non-repairable damage
Reads & follows written technical service procedures to determine unit performance
Inspects & accurately determines test prints or images
Performs firmware upgrades
Performs final testing to confirm repair results
Accesses & uses diagnostic programs
Performs data entry tasks using available reporting systems
Performs assigned work while maintaining efficiency, yield, & quality standards
Accurately maintains electronic & paper records
Supports depot operations by performing other duties as assigned by management.

The starting annual base pay for this role is between USD $17.00 and $18.00/hr. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

Associate Product Manger (Los Alamitos, CA, US)

Epson, a world leader in projection technology is seeking an exceptional Associate Product Manager for our large venue projection product management team! There’s never been a more exciting time for large scale laser projection. At Epson, we’re redefining what’s possible in the realm of AV display for Live Events and Tours, Museums, Higher Education, and House of Worship. The position is not only responsible for launching world-class laser projection hardware but envisioning, defining, and bringing to market a suite of services that address today’s and tomorrow’s customer expectations.

You will be responsible for leading the development, planning, positioning, and launching activities of assigned Epson products and providing input into the forecasting and successful procurement of product. Join a high-energy team with a strong manager coach that will support you to flourish and succeed! This position will be based out of our Los Alamitos, CA office with the opportunity for a hybrid work schedule.

What you will be doing:

Product Development

Works closely with our sales organization and customer community to understand future needs and expectations Provides input to the manager into the development of product road maps for assigned products.
Coordinates with Seiko Epson Corporation to monitor product development process and makes recommendations for meeting market needs to product management team.
Conducts and analyzes market information and provides interpretation.

Product Management

Ensures product roadmaps properly align with customer needs and expectations to drive market share growth
Conducts competitive analysis and benchmarking for assigned products. Works closely with Marketing Communications, Documentation, Service & Support, Logistics, Seiko Epson, and other groups to guide the product throughout its lifecycle.
Provides input to the manager into positioning and pricing of assigned products.
With limited guidance, follows structured processes for a complete product launch for assigned products.
Collaborates with product manager and logistics organizations to optimize product forecast and product procurement.
Provides input into key advertising and promotions tactics for assigned products.
Supports end of product lifecycle and transition to minimize inventory and ensure launch time frames are met.
Supports the company at events, including sales meetings and trade shows.
Supports the sales team in customer visits and presentations under manager supervision.
Conducts competitive analysis and benchmarking for assigned products.
Initiates and maintains relationships with industry trade groups, analysts, and publications.

Relationship Management

Establishes productive and mutually beneficial relationships with key customers across verticals
Builds strong relationships with peers and Senior Managers to best meet company goals and objectives.
Manages and leverages relationships with vendors for a specific product/service (best price, best product, etc).
Maintains professional relationships with peers in other corporations and outside organizations.

Skills and experience you will bring:

2-5 years of proven experience in product management, preferably in technology or consumer electronics.
Completion of an undergraduate program or equivalent experienceP
Passion for product management, conceptualizing and bringing solutions to market that address real customer needs and can serve to establish long-term brand affinity
Strong analytical and problem-solving skills with a data-driven mindset.
Excellent communication and presentation skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Experience working with international teams and navigating cross-cultural collaboration.
Familiarity with product lifecycle management tools and methodologies.

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $100,233 and $144,711. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

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Business Development Manager (Chicago, IL, US)

Epson, a global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Business Development Manager to join our sales team. Under supervision, you will be responsible for winning, maintaining, and expanding relationships with assigned NSP partners. The Business Development Manager represents the entire range of Epson commercial products to assigned partners. Join a high-energy team with a strong manager coach that will support you to flourish and succeed! The ideal candidate will be located in either the Chicago area or in Connecticut.

Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

Sales Strategy and Performance

Establishes productive, professional relationships with key personnel in assigned partner accounts.
Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
Sells through partner organizations to end users in coordination with partner sales resources.
Manages potential channel conflict with other Epson sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
Leads solution development efforts that best address end user needs, while coordinating the involvement of all necessary company and partner personnel.
Ensures partner compliance with partner agreements.
Drives adoption of company programs among assigned partners.

Administrative

Develops and provides Sales Operations with monthly product forecasts.
Adheres to all Epson administrative policies and procedures.
Maintains Salesforce.com account database of contacts and activities.
Provides monthly pipeline sales forecasts to sales management.
Operates within budgetary constraints.
Submits weekly activity/call reports.

What You Will Bring:

5-12 years of sales experience
Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
Experience managing channel relationships
Proven success in a dynamic environment cultivating relationships with partners while demonstrating quick responsiveness

Travel:

Up to 50% travel.

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $103,691 and $178,848. This position will have a 65/35 commission plan. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

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Sup., Logistics & Distribution (Bogotá, DC, CO)

Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

Control of Receptions and Inventories in warehouses of customs agents.
Coordination with Customs Agents, Carriers, Finance, Costs for Imports making.
Process supervision of customs agents Importation
Authorization to customs agents of Import Licenses.
Billing revision of customs services suppliers.
Processing of legal licenses for Importation.
Charge Importation Costs in system.
Maintain updated certifications and training as required by the company, ensuring compliance and support to strategic performance (EMS certifications, Epson U courses, etc.).
Enhance strategic and influential communication skills, with emphasis on executive meetings, presentations, and message delivery.
Report extraordinary events regarding to Colombia operations and closing operative reports to regional manager.
Promote continuous improvement projects for Epson Colombia, focused on operational gains, increased efficiency, and enhanced automation.

Other various and/or in collaboration with other areas:

Provide arrival dates of products for sale.
Accountancy of importation folders, payment requests of logistics suppliers.
Payment request of Import Taxes.
Payment for services and load tracking.
Product entry coordination and inventory control.
Control of the Logistics Costs (when applicable)
Control of the importations, deliveries and exportations status.
Management reporting, meetings, inventory control (make monthly cyclic inventories)
Verify that the controls and procedures are updated with the Japan format and are applied in the warehouse (when applicable).
Implement prevention plans for damages, losses and robberies.
Revision, negotiation and update of the Services contracts with suppliers. (when applicable)

Main Requirements

+ 3 years of experience leading logistics and operations teams
Strong knowledge of logistics: Management of 3PL operators, customs, and import/export processes
Completed university degree, preferably with coursework in logistics
Intermediate English (desirable)
Advanced Excel skills
Proficiency in Power BI and SAP

Minimum Experience Requirements

B - Requires some specialist or admin experience (2- 5 years)

Sup., Logistics & Distribution (Bogotá, DC, CO)

Descripción larga del puesto

Responsabilidades principales

Además de las siguientes políticas y procedimientos de Epson, las responsabilidades principales incluyen, pero no están limitadas a:

Controlar las recepciones y los inventarios en los almacenes de los agentes de aduanas.
Coordinación con los agentes de aduanas, transportistas, Finanzas, los costos para la toma de las importaciones.
Supervisión del proceso de los agentes de aduanas
Autorización para agentes de aduanas de Licencias de Importación.
Revisión de facturación de proveedores de servicios de aduanas.
Tramitación de licencias legales para la importación.
Carga de la Importación de Costos en el sistema
Mantener certificaciones y capacitaciones actualizadas según lo requiera la empresa, asegurando el cumplimiento y apoyo al desempeño estratégico (EMS certication, Cursos Epson ,etc.
Fomentar y desarrolar habilidades de comunicación estratégica e influyente, con énfasis en reuniones ejecutivas, presentaciones y entrega de mensajes.
Reportar eventos extraordinarios relacionados con las operaciones en Colombia y cierre de informes operativos al gerente regional.
Promover proyectos de mejora continua para Epson Colombia, enfocados en ganancias operativas, aumento de eficiencia y mejora en automatización.

Otras funciones varias y/o en colaboración con otras áreas:

Proporcionar las fechas de llegada de los productos a la venta.
Contabilidad de las carpetas de importación, las solicitudes de pago de los proveedores de logística.
Solicitud de pago de impuestos de importación.
El pago de los servicios y el seguimiento de la carga.
Coordinación entrada de producto y control de inventario.
El control de los costos por logística (cuando corresponda)
El control de las importaciones, entregas y estado de las exportaciones.
Presentación de informes de gestión, reuniones, control de inventario (hacer inventarios cíclicos mensuales)
Verificar que los controles y procedimientos se actualicen con el formato de Japón y se apliquen en el almacén (cuando corresponda).
Implementar planes de prevención de los daños, pérdidas y robos.
Revisión, negociación y la actualización de los contratos de servicios con los proveedores. (cuando corresponda)

Principales Requisitos

Experiencia de más de 3 años liderando equipos de logística y operaciones
Fuertes conocimientos de logística: Gestión de operadores 3PL, Aduanas y procesos de importación y exportación.
Carrera Universitaría concluida preferentemente haber estudiado cursos de logística.
Inglés intermedio (deseable)
Manejo avanzado de Excel
Manejo de PowerBI y SAP

Requisitos mínimos de experiencia

B - Requiere de alguna experiencia especialista o administrativa para llevar a cabo tareas a nivel operativo (normalmente de 2-5 años de experiencia).

Field Service Specialist - Remote Detroit (Detroit, MI, US)

The Field Service Specialist is responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities and works to build positive business relationships with Epson customers. This location for the role will be remote from the Detroit area.

What you will be doing:

Analyze product failures and make repairs to quickly return equipment to production status either by telephone and/or on-site repair activities
Make recommendations for improved equipment performanceDocument and submit service/repair activity
Return parts to warehouse as necessaryInform customers of equipment supply items (ink, etc.) which require replenishment
Perform research and assigned special projects by Management
Perform product installations and conduct operator equipment production and maintenance training
Deliver service training to service vendors and partners as assigned by management
Apply electromechanical, printing and color theory, including knowledge of RIPs and the ability to create ICC Profiles with the installation, troubleshooting, and repair of equipment malfunctions
Identify potential customer dissatisfaction issues and resolve or escalate as necessary
Perform special research/projects as requested by Service management

Pre and Post Launch Activity:

Assist with the creation of Installation, Service, and Support documentation
Provide hardware, software, configuration, and networking support via telephone, email, chat, and on-site at defined level on assigned products
Perform phone, email, and chat duties as assigned by management
Perform customer site evaluations and product installations

Requirements, Skills & Experience:

Requires more than 50% travel, often on short notice (next business day service)
Support customers in the Detroit area as well as other areas as assigned
Provide service training to dealers and other service partners
5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
Ability to troubleshoot computer hardware and software problems
Ability to organize and write technical reports
Ability to read and understand product specification and manuals
RIP and ICC Profile experience
Field/on-site repair experience

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

#LI-Remote

Field Service Specialist - Remote Denver (Denver, CO, US)

What you will be doing:

Analyze product failures and make repairs to quickly return equipment to production status either by telephone and/or on-site repair activities
Make recommendations for improved equipment performanceDocument and submit service/repair activity
Return parts to warehouse as necessaryInform customers of equipment supply items (ink, etc.) which require replenishment
Perform research and assigned special projects by Management
Perform product installations and conduct operator equipment production and maintenance training
Deliver service training to service vendors and partners as assigned by management
Apply electromechanical, printing and color theory, including knowledge of RIPs and the ability to create ICC Profiles with the installation, troubleshooting, and repair of equipment malfunctions
Identify potential customer dissatisfaction issues and resolve or escalate as necessary
Perform special research/projects as requested by Service management

Pre and Post Launch Activity:

Assist with the creation of Installation, Service, and Support documentation
Provide hardware, software, configuration, and networking support via telephone, email, chat, and on-site at defined level on assigned products
Perform phone, email, and chat duties as assigned by management
Perform customer site evaluations and product installations

Requirements, Skills & Experience:

Requires more than 50% travel, often on short notice (next business day service)
Support customers in the Denver and Fort Collins areas as well as other areas as assigned
Provide service training to dealers and other service partners
5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
Ability to troubleshoot computer hardware and software problems
Ability to organize and write technical reports
Ability to read and understand product specification and manuals
RIP and ICC Profile experience
Field/on-site repair experience

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $73,091 and $95,943. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

#LI-Remote

Material Handler I (Service Parts, 2nd Shift) (Indianapolis, IN, US)

Hourly Pay Rate: $19.00 - $20.50/hr.

Department: Service Parts

Shift: 2nd

Schedule: Monday - Friday, 2:45pm - 11:15pm

Some overtime may be required to fulfill job duties.

About Epson

Employee Benefits

We offer an outstanding benefits package, including:

Comprehensive medical, dental, vision insurance effective Day 1
Generous paid time off, including sick time, vacation, and holidays
Annual bonus program for all employees
401K plan with company matching
Tuition reimbursement, employee assistance program, employee discounts, and much more!

Position Summary

Principal Accountabilities:

Accurately pick, pack, and ship customer orders. Perform accurate putaway of inbound shipments.
Operate equipment in accordance with safety procedures.
Load and unload trailers and containers.
Place appropriate documentation with outbound orders and inbound product per instructions.
Ensure all compliance requirements and special instructions are met.
Conduct random quality control audits of inbound and outbound shipments to ensure compliance.
Comply with all Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Radio Frequency (RF) instructions.
Complete housekeeping duties as assigned.
Participate in cycle counting processes.
Perform other duties as assigned.

Requirements

Previous experience in a warehouse environment is preferred.
Warehouse Management Systems (WMS) and Radio Frequency (RF) experience is preferred.
Ability to operate material handling equipment is a plus.
Ability to work overtime when needed.

The starting annual base pay for this role is between USD $19.00 and $20.50/hr. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

L20130 Regional Corporate Counsel (Barueri, SP, BR)

Regional Corporate Counsel

A Regional Corporate Counsel specializing in corporate transactional work to provide expert legal advice and support for Epson's Industrial line of business, including strategic initiatives. This role involves drafting, reviewing, and negotiating complex commercial agreements, managing transactions, and advising on compliance and government regulations. This position will require building relationships with senior management to create appropriate legal strategies to advance the Epson’s business goals in the Latin American region.

Key Responsibilities

Transactional Support:

Provide legal counsel on all aspects of corporate transactions, including strategic business deals and government sales.
Drafting, reviewing and negotiating a wide range of contracts and agreements, including customer sales agreements, distribution agreements, product lease agreements, loyalty program terms and conditions, master service agreements, NDAs, licensing agreements, policies and guidelines, release and consent forms.
Identify and manage legal risks associated with transactions and business operations, including government sales and bid transactions.

Advice and Counsel:

Responsible for: managing an active portfolio of legal issues with respect to Epson Industrial products and services with moderate to high-risk implications and supporting the Company’s transactional requirements with tailored contracts.
Advise as to compliance with applicable laws, regulations, and policies within relevant areas.
Assesses legal risks and opportunities, establishes and advocates plans to minimize risks at levels acceptable to businesses supported.
Collaborate with internal teams and external counsel, and provide training to internal clients as needed.
Shapes and advocates company’s positions to internal and external audiences regarding a variety of legal and business matters.
Coordinates efforts with internal and/or external legal and business experts when appropriate.
Communicates business risk tolerance to outside counsel to effect best outcomes.

Relationship Management:

Advises Legal department managers regarding local laws, regulations and issues and provides recommendations on problematic conditions that require escalation.
Collaborates with Key Customers and EAI mid- to senior management across various parts of the organization, with emphasis on support for those involved with 1) Industrial Sales and Marketing, 2) Finance, Tax, Import/Export, and 3) EAI and Seiko Epson Legal/Compliance.
Builds strong relationships with peers and senior management to best meet company goals and objectives.

Department Management:

Operates within budgetary constraints.
Develops and maintains written departmental standards and procedures.

Reports to: Assistant General Counsel (Epson America)

Language: Portuguese, English and Spanish

Legal Expertise:

A Juris Doctor (JD) degree and admission to the bar (or Brazilian equivalent).
Several years of experience in a large law firm (preferred) and at a multinational corporation (required).
Proven experience in corporate transactions, contracts, and other commercial deals.
Strong negotiation and drafting skills, with the ability to effectively communicate legal concepts.
Strong analytical and problem-solving abilities, with the capacity to handle complex legal issues.
Excellent communication and interpersonal skills, with the ability to work effectively with both internal and external stakeholders.

L20130 Regional Corporate Counsel (Barueri, SP, BR)

Regional Corporate Counsel

Key Responsibilities

Transactional Support:

Provide legal counsel on all aspects of corporate transactions, including strategic business deals and government sales.
Drafting, reviewing and negotiating a wide range of contracts and agreements, including customer sales agreements, distribution agreements, product lease agreements, loyalty program terms and conditions, master service agreements, NDAs, licensing agreements, policies and guidelines, release and consent forms.
Identify and manage legal risks associated with transactions and business operations, including government sales and bid transactions.

Advice and Counsel:

Responsible for: managing an active portfolio of legal issues with respect to Epson Industrial products and services with moderate to high-risk implications and supporting the Company’s transactional requirements with tailored contracts.
Advise as to compliance with applicable laws, regulations, and policies within relevant areas.
Assesses legal risks and opportunities, establishes and advocates plans to minimize risks at levels acceptable to businesses supported.
Collaborate with internal teams and external counsel, and provide training to internal clients as needed.
Shapes and advocates company’s positions to internal and external audiences regarding a variety of legal and business matters.
Coordinates efforts with internal and/or external legal and business experts when appropriate.
Communicates business risk tolerance to outside counsel to effect best outcomes.

Relationship Management:

Advises Legal department managers regarding local laws, regulations and issues and provides recommendations on problematic conditions that require escalation.
Collaborates with Key Customers and EAI mid- to senior management across various parts of the organization, with emphasis on support for those involved with 1) Industrial Sales and Marketing, 2) Finance, Tax, Import/Export, and 3) EAI and Seiko Epson Legal/Compliance.
Builds strong relationships with peers and senior management to best meet company goals and objectives.

Department Management:

Operates within budgetary constraints.
Develops and maintains written departmental standards and procedures.

Reports to: Assistant General Counsel (Epson America)

Required Skills and Qualifications:

Language: Portuguese, English and Spanish

Legal Expertise:

A Juris Doctor (JD) degree and admission to the bar (or Brazilian equivalent).
Several years of experience in a large law firm (preferred) and at a multinational corporation (required).
Proven experience in corporate transactions, contracts, and other commercial deals.
Strong negotiation and drafting skills, with the ability to effectively communicate legal concepts.
Strong analytical and problem-solving abilities, with the capacity to handle complex legal issues.
Excellent communication and interpersonal skills, with the ability to work effectively with both internal and external stakeholders.

Product Service & Support Specialist II (Los Alamitos, CA, US)

The Product Service & Support Specialist II will be responsible for providing support on Epson's Commercial and Industrial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction. Ensures customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities and works to build positive business relationships with Epson customers.

This position will be based out of Epson America’s headquarters in Los Alamitos, CA, with an opportunity for a hybrid schedule.

What you will be doing:

Pre- and Post-Launch Advanced Product Support:
Provides hardware, configuration, and software support via telephone and email at defined level on assigned products
Serves as a technical subject matter expert at assigned level on assigned products throughout pre and post launch processes
Assist in evaluation and escalation of issues as requested by customers and EAI's internal and external teams
Assist with service support, installation and hardware repair training for call center staff, customers and service partners
Skilled in self-management with the ability to multitask and manage assigned projects
Facilitate the escalation process with guidance for assigned product lines
Provide support for quality issues and rework projects
Represents EAI through professional verbal and written communications and pro-actively responds to all customer escalations and requests on assigned products
Expert in the use of Epson B2B and B2C CRM systems
Proficient in the use of Epson Logistic Support Systems
Support in analyzing product failures and repair data to quickly return equipment to production status either by telephone and/or on-site repair activities.
Makes recommendations for improved equipment performance
Documents and submits service/repair activity
Returns parts to warehouse as necessary
Informs customer of equipment supply items, (ink, etc.) which require replenishment
Performs research and assigned special projects by Management
Performs product installations and conducts operator equipment production and maintenance training.
Applies electromechanical, printing and color theory, including knowledge of RIP’s and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions.
Identifies potential customer dissatisfaction issues and resolves or escalates as necessary.
Performs special research/projects as requested by Service management.

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting annual base pay for this role is between USD $73,070 and $91,353. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

#LI-Hybrid

L10143 Supervisor, Financial Planning (Barueri, SP, BR)

Olá, Epsonautas!

Estamos em busca de um Supervisor(a) de FP&A para integrar nossa equipe de Finanças. Nesta posição, você será responsável por coordenar e colaborar com o planejamento financeiro da empresa, monitorar os resultados e oferecer suporte à tomada de decisões estratégicas. Se você tem interesse em fazer parte desse desafio e deseja contribuir com sua expertise para nossa área, inscreva-se para a vaga!

Principais atividades:

- Coordenar e apoiar na elaboração dos ciclos de planejamento financeiro (budget/forecast).

- Preparar projeções de receitas, custos e despesas com base em dados reais, premissas financeiras e de vendas;

- Participar da construção de modelos financeiros e avaliação de projetos;

- Analisar variações de real vs. Planejado, apoiar o fechamento contábil mensal e compartilhar as análises com a gestão;

- Desenvolver relatórios gerenciais, dashboards e apresentações;

- Suportar as áreas de negócio com análises sob demanda e estudos de viabilidade econômica;

- Automatizar e padronizar relatórios utilizando ferramentas como Excel, Power BI, entre outras;

- Garantir a integridade, consistência e confiabilidade das informações financeiras utilizadas na gestão.

Requisitos:
- Ensino Superior completo nos cursos de Administração, Economia, Contabilidade ou áreas afins;
- Experiência prévia em FP&A;
- Domínio de Excel avançado e ferramentas de BI (Diferencial);

- Inglês avançado.

L20013 Sr. Analyst, Planning (Barueri, SP, BR)

Analista de Planejamento de Materiais Sênior

Buscamos um profissional sênior para atuar de forma estratégica no processo de planejamento de materiais para toda a América Latina. A posição envolve interação direta com fábricas globais, Centro de Distribuição Regional no Panamá, subsidiárias locais e áreas-chave como Produto, Logística e Finanças. Este papel é fundamental para garantir a disponibilidade de produtos, otimização do inventário e alinhamento regional com foco em performance e eficiência operacional.

Responsabilidades:

Participar ativamente das reuniões de PSI (Planejamento de Compras, Vendas e Inventário), apoiando as áreas de produto e negócios com dados analíticos e relatórios atualizados no IBP, assegurando a acuracidade do forecast e o alinhamento da disponibilidade de materiais;
Planejar, revisar e validar as quantidades necessárias de produtos para atendimento ao plano de vendas, respeitando as metas de inventário e diretrizes da companhia;
Desenvolver e disponibilizar relatórios e dashboards estratégicos com foco em performance de inventário e KPIs da área, garantindo visibilidade para diretoria e lideranças regionais;
Monitorar continuamente a previsão de disponibilidade mensal de produtos importados, sinalizando desvios de forma proativa aos times de Produto e Administração de Vendas;
Analisar mensalmente o giro de estoque por segmento e país, identificando riscos e oportunidades de melhoria contínua;
Realizar o planejamento de alocação de produtos para os países da região, tanto diretamente das fábricas quanto do hub logístico no Panamá, assegurando o equilíbrio entre demanda, capacidade e prioridades de mercado;
Gerenciar transferências intercompany entre subsidiárias latino-americanas com foco na otimização do inventário, mitigação de riscos de obsolescência e redução de produtos de baixo giro;
Atuar como ponto focal regional no relacionamento com as fábricas e com o time global de planejamento (SEC), representando as prioridades da América Latina e garantindo assertividade e agilidade nas decisões de alocação.

Requisitos:

Ensino Superior completo;
Inglês no mínimo intermediário/ espanhol desejável;
Experiencia em planejamento de material / produção
Experiência em SAP
Pacote Office intermediário