Service Center Specialist

Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

• Provide support for warranty extensions, on‑site services, technical training, and special events for service centers.
• Review and process monthly payments for each Authorized Service Center (CSA).
• Conduct on‑site or virtual audits with CSAs.
• Manage and control consignment inventory for CSAs.
• Manage and develop access credentials for new Authorized Service Centers.
• Follow up on service claims and assistance requests.
• Provide relevant information to support decision‑making.
• Measure CSA performance and ratings.
• Administer warranty orders.
• Control consignment warehouses and product allocations.
• Create service intelligence tools, including database or spreadsheet design.
• Ensure that Authorized Service Centers comply with Epson procedures and standards.

Principal Requirements

• 2 to 5 years of experience managing service centers and/or vendors in technology companies.
• Bachelor’s degree in Administration, Engineering, or related fields.
• Intermediate MS Office (Excel, PowerPoint, Word).
• Basic Power BI (desirable).
• Intermediate English.
• Agile and effective communication, strong problem‑solving and results orientation, active listening, and adaptability to work with diverse teams and vendors.